Account Specialist
hace 1 mes
Position Summary:
The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up, and action planning are key elements of this position.
Job Responsibilities:
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Welcome and setup new customers
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Contact customers to review their business and ensure customer loyalty
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Resolve outstanding customer issues of various complexity in a timely manor
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Renew existing subscriptions and meet their financial targets/Talk Time and other KPIs
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Identify sales opportunities to increase customer profitability and drive company revenue.
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Work with other departments to deliver maximum customer retention, sales revenue, and net sales profit.
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This position has no direct reports.
Skills and Requirements:
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A college degree or equivalent education and/or experience
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3-5 years’ account management or sales experience
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Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor
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Bilingual Spanish/English
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Takes ownership of customer issues and drives to resolution
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Sales to existing customer experience
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Ability to work collaboratively within the ALLDATA organization
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Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately
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Ability to set and communicate expectations; skill in mediating and resolving problems
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Strong listening skills
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Self-motivated, strong work ethic
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Ability to remain calm under pressure
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Ability to maintain a professional demeanor with customers and colleagues
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Automotive knowledge is a plus
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