Customer Service Lead
hace 1 día
Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you. Key Responsibilities - Lead, coach, and develop a team of customer service representatives. Manage escalations with professionalism and empathy. Coordinate closely with U.S.-based sales, finance, and operations teams. Drive service excellence, process improvements, and compliance adherence. Ensure consistent, brand-aligned communication with customers and internal teams. What You Bring - 3–5 years of customer service experience At least 1–2 years as a team leader. Strong communication, negotiation, and conflict-resolution abilities. Exceptional organizational, analytical, and time-management skills. Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools. Integrity, professionalism, and the ability to manage sensitive situations with discretion. Intermediate spoken English as you'll have frequent conversations with the US office This job is on-site at the office in San Pedro Garza Garcia 5 days a week If you're passionate about customer excellence and ready to make an impact in a mission-critical industry, we'd love to hear from you Apply with your CV now
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Customer Service Lead
hace 1 semana
Ciudad de México albo A tiempo completoThe role. The Customer Service Lead in albo is in charge of 1) consistently delivering and improving the company’s service proposition (ultimately customer’s experience), 2) directly managing a customer service specialists team, and 3) delivering the best service consistently. Reports to: Customer Service Manager. Direct reports: Customer Service...
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Process Consultant
hace 4 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completo🌍 About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies...
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Process Consultant
hace 4 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Team Lead
hace 7 días
Ciudad de México The Functionary A tiempo completoOverview:**About the company**The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses,...
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Team Lead
hace 7 días
Ciudad de México The Functionary A tiempo completoOverview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...
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Supervisor I, Customer Service
hace 2 semanas
Ciudad de México Avantor A tiempo completo**The **Opportunity**:Avantor is looking for a dedicated and experienced Customer Care Supervisor.This role will provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for...
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Bilingual Customer Service Representative Team Lead- 3pl
hace 1 semana
Ciudad Juárez, México EPLOGISTICA DE MEXICO S DE RL DE CV A tiempo completoAre you a natural leader with a passion for logistics and customer success? Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain.As our Customer Service Team Lead, you’ll manage and support a team of representatives, resolve service issues, and collaborate with...
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Bilingual Customer Service Representative Team Lead- 3pl
hace 1 semana
Ciudad Juárez, México EPLOGISTICA DE MEXICO S DE RL DE CV A tiempo completoAre you a natural leader with a passion for logistics and customer success? Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain. As our Customer Service Team Lead, you’ll manage and support a team of representatives, resolve service issues, and collaborate with...
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Customer Service Analyst 1
hace 5 días
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
