Customer Service Lead
hace 4 semanas
Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you. Key Responsibilities - Lead, coach, and develop a team of customer service representatives. Manage escalations with professionalism and empathy. Coordinate closely with U.S.-based sales, finance, and operations teams. Drive service excellence, process improvements, and compliance adherence. Ensure consistent, brand-aligned communication with customers and internal teams. What You Bring - 3–5 years of customer service experience At least 1–2 years as a team leader. Strong communication, negotiation, and conflict-resolution abilities. Exceptional organizational, analytical, and time-management skills. Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools. Integrity, professionalism, and the ability to manage sensitive situations with discretion. Intermediate spoken English as you'll have frequent conversations with the US office This job is on-site at the office in San Pedro Garza Garcia 5 days a week If you're passionate about customer excellence and ready to make an impact in a mission-critical industry, we'd love to hear from you Apply with your CV now
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Customer Service Representative
hace 4 semanas
Ciudad de México Lead A Venta A tiempo completoAbout the position**Position name**: Customer Service Rep**Reporting to**: TBD**Location/Travel**: Mexico.Compensation$1,000 - $ 1,300 (month) - Negotiable depending on experienceOverviewOur client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service Representative. The...
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Customer Service Lead
hace 3 semanas
Ciudad de México Percepta International A tiempo completoCustomer Service Lead MX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You'll Be Doing**will be...
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Customer Service Lead
hace 3 semanas
Ciudad de México albo A tiempo completoAs a **Customer Service Lead** you will be responsible of delivering and improving the company’s service proposition (ultimately customer’s experience), managing a customer service specialists team and delivering the best service.**What would you do?**- Direction. Align and move the team towards a standard, consistent SLA.- Team. Redefine team structure...
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Customer Service Lead
hace 2 semanas
Ciudad Sabinas Hidalgo, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
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Team Lead
hace 7 días
Ciudad de México The Functionary A tiempo completoOverview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**:Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.**Job Overview**:The Customer Service Analyst 1 is an entry-level...
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Customer Service Manager
hace 26 minutos
Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Call Centre
hace 2 semanas
Ciudad de México AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. This is a full-time (40 hrs/week) remote role for an Inbound Customer...
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Senior Customer Service Executive
hace 22 minutos
Ciudad de México EBC Financial Group A tiempo completoEBC Financial Group is expanding its retail operations and is looking for a dynamic Customer Service Executive to support our retail clients across Latin America. This hybrid role combines exceptional customer service skills with a strong commercial approach to sales and lead conversion. The ideal candidate will contribute to the growth of our retail and...