Customer Service Lead

hace 3 semanas


Ciudad de México albo A tiempo completo

As a **Customer Service Lead** you will be responsible of delivering and improving the company’s service proposition (ultimately customer’s experience), managing a customer service specialists team and delivering the best service.**What would you do?**- Direction. Align and move the team towards a standard, consistent SLA.- Team. Redefine team structure and establish service standards and KPIs for the unit, constant training is also necessary- Operation. Solve day to day issues with a clear prioritization scheme.- Reporting. Use raw data to create reports that allow a deep understanding of current issues inside the unit, as well as a plan to solve them.**Who are you?**- 3+ years in customer relationship and operations related management roles.- At least 1 year directly supervising 10 + people.- **Mandatory**: Bachelor’s degree in engineering, business, or related.- Oriented leadership, communication skills, interpersonal skills, tech savviness, language skills (English and Spanish profiency)**We offer**:- A role with a lot of autonomy to make decisions and flex your capabilities. We trust our teams to make the best decisions and allow them to see them through.- Office work- Attractive compensation package.If you are interested please upload your CV and we will contact you.



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