Technical Account Manager

hace 3 semanas

Ciudad de México Nielsen Holdings PLC A tiempo completo

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Overview

Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish.

This position will initially require an on-site training schedule with the potential to eventually become hybrid or fully remote.

Our Mexico City Nielsen office is located at: Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

Job Responsibilities
  • Provide ongoing support for existing client implementations with multiple top tier accounts in parallel
  • Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved
  • Understand process dependencies and upstream and downstream impacts to other teams
  • Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients
  • Provide ad-hoc support to resolve technical issues for existing and future clients
  • Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues
  • Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions
  • Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed
  • Translate previous experience and learnings from client implementations to new campaigns with limited incremental training
Qualifications
  • Bilingual: Fluent in both English and Spanish
  • 4-year college degree OR 2+ years of comparable work experience
  • Proven record of delivering quality results on time
  • Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders
  • Ability to communicate clearly, concisely, and effectively both verbally and in written communication
  • Proficient with Microsoft Office and/or Google tool suite
  • Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript
  • Ability to use discretion and exercise good judgment in making decisions
  • Strong interpersonal skills and the ability to effectively work across teams
  • Respond effectively to diverse individuals and promote understanding and partnership among them
  • Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns

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