OpenShift Technical Account Manager

hace 4 semanas

Ciudad de México Red Hat A tiempo completo

About the job

Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City.

In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.

This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams.

As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do

  • Support enterprise customers implementing automated and containerized cloud application platform solutions

  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

  • Collaborate with the engineering, R&D, product management, and technical support teams

  • Create documentation regarding customer issues and technical details on how to resolve them

  • Manage and grow customer relationships by delivering attentive, relationship-based support

  • Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.

  • Travel occasionally to visit regional customers

What you will bring

  • 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Direct experience with a variety of hardware vendors

  • Ability to manage multiple issues and projects with shifting priorities and timelines

  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

  • Ability to travel for customer visits and events within the region

The following are considered a plus:

  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

  • Experience working in DevOps environments

  • Software engineering background; experience with RPM-based Linux and Java technologies

  • Experience deploying applications in cloud environments

  • Experience developing containerized applications

  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

  • Familiarity with source code management tools like Git or SVN

  • Prior experience in a technical leadership or mentorship role

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