P2P Senior Manager

hace 1 mes


Ciudad de México Robert Walters A tiempo completo

Global company is looking for a senior leadership role accountable for the service to the business and optimizing GBS Americas P2P process, ensuring efficiency, compliance and cost effectiveness and maintaining strong relations with relevant stakeholders.

  • Develop, maintain and execute a comprehensive P2P strategy aligned with organization overall goals
  • Provide leadership and direction to Americas P2P team, fostering a culture of service, continuous improvement, efficiency and process automation
  • Ensure alignment with global GBS vision, policies and business rules, considering local and legal requirements
  • Drive alignment with the GBS, advocating top down service excellence
  • Collaborate with executive leadership to integrate P2P strategies with broader business objectives
  • Manage costs associated, aiming to achieve cost savings
  • Ensure realization of GBS P2P KPIs and SLAs connected to service provided for internal /external customers and to cost saving targets communicated
  • Positive NPS results (Net Promoter Score) and proven customer centric mindset
  • Minimum number of gaps against P2P Core Model
  • Collaborate with various departments, including Finance, Procurement, and IT Data to ensure seamless integration and alignment of P2P processes and tools

Requirements:

  • Extensive experience and strong knowledge of P2P process (including compliance standards), best practices in the industry and related systems
  • Proven experience in a similar leadership role within SSC/ BPO environment
  • Strategic thinking and the ability to align P2P strategies with broader business objectives
  • Strong negotiation, communication, and stakeholder management skills
  • Proven ability to drive change in a dynamic and global environment
  • Excellent leadership and people management skills, with a proven ability to lead and inspire cross functional and cross cultural teams
  • Analytical mindset with the ability to use data driven insights to guide decision making
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