Service Support Representative

hace 4 días

Juárez Juárez Chih, México JoVE A tiempo completo

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
As a Customer Success Specialist, you will help professors at leading universities in Latin America integrate JoVE videos into their courses to improve teaching outcomes and student success. Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
A Master's degree or PhD in Life Science disciplines.
~Fluent communication skills in Spanish, Portuguese, and English.
~ Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
~ Strong interpersonal skills with a passion for remote relationship-building.
~ Experience in networking using cold calling is preferred.


Please share your resume in English.

You can expect compensation packages competitively placed within the local market.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

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