Operations Coordinator

hace 4 semanas

Ciudad de México RTM Connect by BetterWho A tiempo completo

The Operations Coordinator is a hands-on, support-focused role that serves as the administrative and operational backbone o fthe Team. This is not a management position. The ideal candidate will support daily property management operations by maintaining organized systems, assisting with maintenance workflows, tracking reports, supporting marketing efforts, and ensuring tasks are followed through across teams. This role is ideal for someone who is detail-oriented, organized, and comfortable wearing multiple hats in a fast-paced property management environment. Key Responsibilities Assist with creating and maintaining SOPs, workflows, and internal documentation Keep shared drives, templates, and operational files organized and up to date Prepare meeting agendas, take notes, document decisions, and track follow-ups Support onboarding by preparing training materials and documentation Conduct accuracy audits in the property management system (leases, work orders, owner and tenant records) Maintenance & Workflow Support (Primary Focus)Assist with work order scheduling, vendor communication, and follow-ups Update work order statuses daily with accurate notes and timestamps Track maintenance timelines, turns, and aging work orders Support inspections, preventive maintenance, and vendor coordination Act as backup support during maintenance workload spikes Flag delays, access issues, or missing information for review Reporting & KPI SupportPrepare and maintain weekly operational and KPI reports Track task completion, documentation accuracy, and follow-through Support data accuracy across maintenance, leasing, and operations Marketing & Systems SupportAssist with scheduling social media and marketing content Prepare basic marketing materials and graphics as needed Support marketing campaigns and track engagement Maintain brand-aligned templates and content libraries Assist with CRM and system workflows (LeadSimple or similar preferred) Administrative & Cross-Team CoordinationSupport weekly priorities and internal communications Help coordinate tasks across leasing, maintenance, resident services, and bookkeeping Maintain communication logs and ensure updates are documented Follow up internally to ensure tasks are completed on time Requirements Experience & Skills Property management experience strongly preferred Familiarity with maintenance workflows and vendor coordination Experience with property management CRMs (LeadSimple preferred) Strong organizational, documentation, and follow-up skills Comfortable supporting both systems and day-to-day operations English fluency required; bilingual is a plus Detail-oriented, proactive, and support-focused Comfortable wearing multiple hats Hands-on contributor who enjoys execution and follow-through Role DetailsSchedule: Monday–Friday, 9:00 AM – 5:00 PM ET Compensation: $12–$15/hour (depending on experience) Location: Remote

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