Customer Happiness Associate
hace 3 semanas
We are looking for a Customer Happiness Associate who will:
- Have experience in Fintech companies.
- Help solve escalated issues through different channels.
- Troubleshoot-investigate-and-create detailed notes in the admin system.
- Provide follow-up calls to customers to troubleshoot issues as necessary.
- Create opportunities and options for customers interested in canceling/returning orders.
- 2+ years working as a Customer success agent / Customer representative.
- Previous experience managing B2B clients.
- Intermediate English.
- English professional proficiency (preferred).
- Patient pays attention to detail, a great communicator.
- Propose ideas and solutions based on customers' claims.
- Office / Google Drive (Advanced).
- CSS e.g: Zendesk or similar (Advanced).
- CRM e.g: Hubspot or similar (Intermediate).
- High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
- Multitasker, ability to handle several tickets at the same time.
#LI-Hybrid
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