Customer Happiness Associate

hace 3 semanas


México Clara A tiempo completo

We are looking for a Customer Happiness Associate who will:

  • Have experience in Fintech companies.
  • Help solve escalated issues through different channels.
  • Troubleshoot-investigate-and-create detailed notes in the admin system.
  • Provide follow-up calls to customers to troubleshoot issues as necessary.
  • Create opportunities and options for customers interested in canceling/returning orders.
  • 2+ years working as a Customer success agent / Customer representative.
  • Previous experience managing B2B clients.
  • Intermediate English.
  • English professional proficiency (preferred).
  • Patient pays attention to detail, a great communicator.
  • Propose ideas and solutions based on customers' claims.
  • Office / Google Drive (Advanced).
  • CSS e.g: Zendesk or similar (Advanced).
  • CRM e.g: Hubspot or similar (Intermediate).
  • High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
  • Multitasker, ability to handle several tickets at the same time.

#LI-Hybrid

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