Mortgage Customer Specialist

hace 2 semanas


Ciudad de México Firstsource Healthcare A tiempo completo

Date: Mar 20, 2023- Location: Mexico city, MX- Requisition ID: 1521- Description:
**DETAILS**:

- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate departments and teams when appropriate
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers' satisfaction as your number one priority

**REQUIREMENTS**:

- High school diploma or equivalent (GED) required
- One year minimum call center experience required

EXPERIENCE & ABILITIES:

- Helpful, friendly customer service experience is required
- Able to talk on the phone and navigate a computer at the same time
- Able to read notes within the computer system to answer questions
- Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly



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