Mainframe Practice Lead Manager

BMC Mainframe Services (BMS) have an exciting opportunity to grow our team with the opening of a position for Practice Lead Manager. We are forecasting BMS to be the largest Services unit within BMC and as such are looking for the right people to help develop and grow our practice in the DevOps area, primarily in the DevX arena.

The BMC Practice Lead Manager will supervise a team of high performing, Customer facing consultants and architects while also maintaining a personal billable utilization target. As a Practice Lead, this role provides technical leadership and practice contributions to help deliver successful and consistent Customer outcomes. As a people manager, this role is required to provide people leadership and drive employee engagement, aligning with both current and future business needs. The incumbent should endeavour to serve as a role model for all billable BMC resources. You and your team will help our clients grow and modernize their business by providing installation, configuration, and conversion work primarily for BMC DevX Code Pipeline source code management product as well as other related BMC DevX related products. 

The ideal candidate can be located anywhere in the world and must be available to travel when necessary.

Primary Roles and Responsibilities:

• Works interactively with all project staff, both BMC and Customer.
• Manages checkpoints with PM, project team, and Customer to ensure defined architecture is being followed and any changes are evaluated and adjusted for risk to desired business goals.
• Drives solution adoption and awareness through communication planning and execution, education, measurement of rollout adoption, and use of the benefits register and value realization model.
• Ensures technical buy-in and approval for proposed solution through the CTO/CIO level.
• Engage with other BMC senior leaders throughout the Customer organization as necessary to ensure understanding and support exists for the proposed work.
• Prepares Customer for day 2 operations.
• Plan Phase– reviews and contributes to the development of:
• Deliver Phase- contributes to, and owns as appropriate, the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states. Contributes to the development of unit design or full solution design as assigned. Delivers and manages design within the scope of the SOW and project goals.
• Build Phase– provides inputs to the PM and Customer to develop plans aligned to the design and requirements.
• Validate Phase- Provides leadership, education, and mentoring throughout the engagement to ensure the customer tests the solution capabilities within the defined project scope. Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting. 
• Deliver Phase- Successfully moves the customer into production. Production rollout success includes migration into the production environment, production testing, transition to support, and project closeout activities.
• Manage a team of billable resources, typically aligned to a technology or BMC business unit ("BU") product pillar.
• Ensure team meets utilization, customer satisfaction, and other applicable business unit targets.
• Manage team compliance and operational cadence (e.g. time and expense management and compliance & ethics training).
• Contribute to workforce plans to ensure the right mix of resources and skills to meet future business needs by conducting periodic capacity reviews and analyses.
• Recruit, hire, on-board, and retrain employees as required. 
• Ensure the team balances utilization with professional development, PTO, and practice contributions.
• Define and coordinate coaching and mentoring of staff, either directly or indirectly through others.
• Partners with the go to market team to assist as able in the production, development, testing and deployment of relevant sales plays and offerings.
• Serves as a practice subject matter expert, providing thought leadership for direct reports and wider eco-system.
• Actively participate in Business Unit (BU) inter-lock. 
  • Provide regular feedback into BU and Go-To-Market ("GTM") for opportunities to improve or create new offerings.
  • Coordinate with BU, GTM and Enablement teams to drive enablement and readiness on new releases or solutions.
• Manage and lead the initiative to conduct centre of excellence activities in the field or be a part of a virtual team to develop content for implementation and / or best practice guidelines.
• Provides leadership support to the Project Manager or Program Manager throughout the engagement.
• Works in conjunction with the BMC PM to define project milestones and timelines.
• Understands/defines project governance and escalation procedures.
• Actively participates, as needed, in the project steering committee.
• Engages as a member of the BMC leadership team with executive stakeholders. 

Strengths:

• Communication
• Strong work ethic / diligent
• Decision making / judgment.
• Managing information
• Coaching / mentoring

Professional Behaviours:

• Change champion.
• Industry expertise
• Relationship building
• Leadership / influence
• Technical / solution knowledge

Success Behaviours: 

• Inspires and motivates team to achieve set objectives per compensation plans.
• Follows and achieves objectives set out in own compensation plan and direction from line manager.
• Fosters a team is that is motivated and engaged to meet the needs of the business and continuously improves.
• Communicates regularly with team members as a group and via appropriate 1-to-1 interaction.
• Contributes resources and support for global delivery initiatives as needed and requested. 
• Ensures team members have updated, documented development plans following guidelines and team progress on development plans is visible to leadership.
• Maintains a team that has or is pursuing the required certifications for their role.
• Receives feedback on team by internal and external Customers providing recognition of employee performance on a regular basis.
• Can demonstrate promotion readiness of team members ensuring succession planning is incorporated in personal reviews.
• Continuously builds a pipeline of strong candidates for future hires.
• Delivers timely completion of performance reviews. 
• Exhibits low voluntary turnover, especially of top performers and new hires.
• Knows and understands the BMC Global Services objectives and strategy and what it means for their team.
• Recognizes a sense of urgency when supporting key sales, delivery, and HR driven activities.
• Establishes a workforce plan aligned to geographical demand and used to drive hiring, partner decisions, and skills development.
• Shows a low number of issues related to non-compliance with internal operations procedures and cadence.
• Is seen by Customer's and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals.
• Provides accurate and timely information and assistance without compromising other assigned responsibilities.
• Achieves all goals as defined by management.

Soft Skills:

• Written and verbal communication skills at all levels of project team engagement and with the Customer C-level executives – advanced level
• Business acumen around BMC solutions – intermediate level
• Presentation skills to enable facilitation of workshops and meetings – advanced level.
• Leadership and mentoring / coaching skills – advanced level
• Organization and planning skills – advanced level
• Time Management – advanced level

Experience and Qualifications:

• Mainframe Source Code Management: Extensive experience 5(+) years as an administrator in Mainframe Source Code Management, specifically proficiency in tools like BMC AMI DevX Code Pipeline (formerly known as BMC Compuware ISPW) and the necessity of knowledge in competitor products due to migration tasks.
• DevX Code Pipeline: Emphasized proficiency with BMC AMI DevX Code Pipeline, including installation, configuration, customization, and integration into the mainframe development lifecycle. 
• Additional BMC AMI DevX Product experience: Highlighted desired experience with other BMC AMI DevX products such as Workbench, Code Debug, Strobe and Code Insights to enhance the candidate’s ability to provide comprehensive solutions. 
• Mainframe Technical Skills: 10(+) years of experience in a mainframe technical role implementing and delivering mainframe solutions in the DevX workspace. A strong mainframe technical background in automation, REXX, ISPF skeleton processing, Code Change Management.
• Architecture and Solution Design: Experience (2+ years) as an architect or principal consultant, with proficiency in solution analysis, design documentation, and test strategy formulation.
• ITIL v3 Foundation Certification
• TOGAF 9 foundation (+ level 2 preferred)
• Bachelor's degree or equivalent