Remote Call Center Agent for Customer service
hace 2 semanas
Who We Are: HiredSupport is a premier USA-Based Business Process Outsourcing (BPO) company, transforming businesses since 2016. We support global companies across industries—from fast-scaling startups and top-tier SaaS brands to eCommerce platforms and retail distributors. With a focus on exceptional service delivery, we provide live chat, phone support, sales, and back-office solutions that boost customer satisfaction, reduce costs, and grow our clients’ businesses.
This role is a remote role and requires fluent written and verbal English and Spanish . This role supports one of our clients: a U.based distributor of professional salon products. You'll be the voice of their brand, handling inbound and outbound calls, related to sales, promotions, and support calls from salon professionals and beauty retailers who order haircare products, styling tools, and salon-grade color lines.
Answer inbound phone calls, making outbound phone calls, emails, texting, and live chats from customers in both English and Spanish
Provide consultative sales assistance, upselling complementary salon products
Maintain accurate records of all customer interactions in the CRM system
Collaborate with internal teams and the client on Slack, Skype, or Teams for escalations or updates
Fluency in English and Spanish (verbal and written)
Clear American or neutral English accent for phone support
Typing speed of at least 55 WPM
Ability to multitask between calls, CRM, and text-based chatting effectively
Experience in inside sales or customer service (international campaigns preferred)
Ability to learn quickly, adapt to new tools/software, and retain product knowledge
Willingness to follow structure, handle high call/chat volumes, and exceed performance targets
Remote-job opportunity in the customer service / sales niche
Mentorship from seasoned customer experience professionals
Exposure to global brands and cutting-edge customer service practices
Apply via LinkedIn or submit your resume through our website. Shortlisted applicants will be asked to complete a brief assessment and provide a voice sample in English and Spanish . Successful candidates will be invited for an in-person or virtual interview.
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