Bilingual Contact Center Representative
hace 3 semanas
The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can generate genuine connections with customers, and are passionate about customer experience. Key Responsibilities: Provide world-class customer experience via inbound and outbound calls. Resolve last-mile delivery logistics problems, assuring customer satisfaction. Coordinate communication between customers, delivery teams, stores, and/or warehouses. Meet customer service KPIs targets. Comply with additional activities assigned, such as Proof of Delivery Tracking, chat, email, or case assignment. Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character. Requirements: English Level C1 required High School Diploma or equivalent required (bachelor’s degree preferred). Minimum 2 years of contact center experience (knowledge in retail is a plus). Customer Service and/or direct call handling experience. Last Mile logistics and/or transportation industry knowledge preferred. Ability to work standard work shift between 5 AM – 12 AM (MX) and have flexibility to work holidays and weekends. Ability to go to the office in hybrid model (3 times a week) if scheduled between 7 am to 7 pm; if outside of that timeframe, it is work from home. Technical Skills and Competencies: Excellent MS Office proficiency (Excel, Word, and Outlook). Self-motivated and independent work style. Ability to work successfully across organizational lines. Good verbal, written, and presentation skills. Ability to communicate efficiently and provide precise details. Organizational and time management skills (multi-tasking and prioritizing). Customer-focused and solutions-oriented.
-
Customer Service Representative
hace 2 semanas
México Centris A tiempo completoWe are a bilingual contact center looking for customer service representatives to work through campaigns with clients in the United States. The requirements are: - Advanced english level C1 - C2 - Full time availability - Computer skills **Salary**: $7,600.00 - $10,200.00 per month **Language**: - English (required)
-
Senior Representative, Contact Center
hace 6 días
Ciudad de México Mastercard A tiempo completo**Our Purpose**- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
-
Senior Representative, Contact Center
hace 6 días
Ciudad de México Mastercard A tiempo completoOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Bilingual Customer Service Representative
hace 1 semana
Ciudad de México TTEC A tiempo completoBilingual Customer Service Representative - Spanish-English - Remote**Bilingual Customer Service Representative - Spanish-English - Remote****Breaking News: TTEC obtained the "Best Workplaces 2021" recognition from Computrabajo, the employment leader in Mexico.**We're hiring and are looking to connect with you to help us deliver exceptional customer...
-
Senior Representative, Contact Center
hace 3 semanas
Ciudad de México Mastercard A tiempo completo**Our Purpose**- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
-
Senior Representative, Contact Center
hace 4 días
Ciudad de México Mastercard A tiempo completoOur Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Remote Bilingual Inside Sales Representative
hace 1 semana
Ciudad de México Carlos Sandoval, PA A tiempo completo**Remote - Bilingual Inside Sales Representative (Immigration Law)** **Location**: Remote **Compensation**: Base Pay + Bonuses **About the Firm** Our fast-growing immigration law firm is expanding its remote sales team to meet rising client demand. We’re seeking a bilingual (English/Spanish) Inside Sales Representative who excels at consultative selling...
-
Contact Center Supervisor
hace 5 días
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...
-
Bilingual Customer Service Representative
hace 1 semana
San Nicolás de los Garza, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en San Nicolás de los Garza, Nuevo León**: **Bilingual Customer Service Representative - On-Site Position** **Job Summary**: Join our team as a Bilingual Customer Service Representative and provide exceptional support to clients in English and Spanish. **Key Responsibilities**: - Provide clear and...
-
Subdir Contact Center
hace 7 días
Ciudad de México Santander A tiempo completoSubdir Contact Center Country: Mexico **WHAT YOU WILL BE DOING** Coordinar el desarrollo y mantenimiento de la herramienta de gestión del Contact Center y de los Productos Cross, mediante la identificación y análisis de requerimientos de los usuarios, así como la programación e implantación de las adecuaciones a la herramienta de gestión, con la...
