Account Manager Managed Services
hace 2 días
Customer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the Role The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be the primary point of contact for customers, supporting everything from new formats and upgrades to training, audits, and service visits. Success in this role is measured by customer loyalty, revenue growth, and satisfaction. What You Bring Strong understanding of the automation & packaging machinery industry Excellent communication, negotiation, and problem-solving skills Ability to manage multiple priorities independently Professional, customer-first mindset Strong organizational and time-management skills Fluent in English for all job-related communications Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Education & Experience ~ Bachelor's degree in a relevant field (required) ~10+ years experience with packaging equipment ~5+ years experience with filling & capping machines ~5+ years managing customer accounts in an industrial/OEM environmentSales & Growth Drive sales by promoting tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts Identify and execute growth opportunities within existing customer accounts Build and execute strategic account plans to maximize customer value Account Management & Customer Relationships Manage and grow assigned customer accounts Build strong relationships with key decision-makers and stakeholders Act as the voice of the customer internally Customer Service & Satisfaction Deliver exceptional service and ensure high customer satisfaction Proactively resolve issues and escalate when necessary Track and respond to customer feedback and survey results Operational Collaboration Partner with Operations, Engineering, and Service teams to support customer needs Support Field Service Technicians with documentation and parts inventory audits Contribute to new programs and customer-driven solutions Travel & Work Environment Up to 50% travel to customer sites Office-based with frequent customer interaction Domestic and limited international travel required Ability to lift up to 50 lbs and perform basic physical tasks during site visits Additional Requirements Must be eligible to travel to the U.S. on a tourist (B-1/B-2) visa for training, if applicable Ability to work flexible hours as needed to support customers and projects Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)*** #CustomerAccountManager #AccountManagement #CustomerSuccess #AftermarketSales #B2BSales
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Account Specialists Manager
hace 1 semana
Veracruz, Ver., México Adecco A tiempo completoRetention Manager Do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.This is your opportunity to join a leading global technology company. &##We are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of a U.This is a strategic role,...
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Account Specialists Manager
hace 7 días
Veracruz, Ver., México Adecco A tiempo completoRetention Manager Do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.This is your opportunity to join a leading global technology company. We are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of a U.This is a strategic role, key...
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Account Specialists Manager
hace 7 días
Veracruz, Ver., México Adecco A tiempo completoDo you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.This is your opportunity to join a leading global technology company. We are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of a U.This is a strategic role, key to driving...
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Account Specialists Manager
hace 7 días
Veracruz, Ver., México Adecco A tiempo completoRetention Manager Do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.S.-based customers? This is your opportunity to join a leading global technology company. About the Role We are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of...
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Account specialists manager
hace 1 semana
Veracruz, México Adecco A tiempo completoRetention ManagerDo you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U. S.-based customers? This is your opportunity to join a leading global technology company.About the RoleWe are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of a...
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Customer Account Manager
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