Service Manager

hace 2 semanas


Ciudad de México Novo Nordisk A tiempo completo

Service Manager

**Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the unique chance to pioneer and build an agile unit offering vital business support to the Americas.**Position Description**
- As a Service Manager at Novo Nordisk, you will have the following responsibilities:
- Manage the IT Security services and ensure they are obtained according to contractual obligations with vendors.
- Evaluate feasibility of concepts and services from vendors and adapt them to meet Novo Nordisk's needs.
- Develop and implement the right service strategy for the respective IT security service.
- Initiate and execute contractual negotiations for existing and new services.
- Manage large and medium implementation projects.
- Actively participate in defining service strategy, service roadmap, and risk management in collaboration with stakeholders.
- Ensure compliance with relevant internal and external requirements.
- Bridge the gap between end users' needs and the vendor supplying the service, ensuring competitive terms.
- Proactively engage with users and stakeholders to understand needs and recommend changes to IT security services.

**Qualifications**- Bachelor’s degree in a relevant field (Information technology, Business Administration) - Master of Technology in a relevant field would be preferred.
- 4-5 years of experience in IT and hands-on experience as a Service Manager.
- Hands-on experience in managing ITIL / Agile Process in Service delivery.
- Experience managing costs, licenses, and support for vendors and technologies such as CyberArk, Splunk, Tenable, AWS, Azure, Microsoft, HP, Dell, vmWare is a must. Redhat is desirable.
- Advanced level of English and Spanish is required.

**About the Department**
- Novo Nordisk Global Business Service Centre (GBS) plays an important role in improving the lives of millions of people living with a serious chronic disease. We do so by delivering innovative, high-quality end-to-end business solutions across the entire pharma value chain. Guided by our strong, time-tested, and passionate company culture Novo Nordisk ensures the long-term growth and welfare of our company and patients around the globe.
- At the Novo Nordisk GBS we offer a life-changing career in an open and engaging work culture that enables you to take on global roles and contribute to and define the future in a world-leading pharmaceutical company.**Working at Novo Nordisk**
- Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.**Contact**Deadline**:

- ** 10th February, 2024.**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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