Customer Services Representative

hace 4 semanas

Santiago NL, México RPMGlobal A tiempo completo

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall´s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Formula for Success:

  • Fulfill order management in SAP
  • Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
  • Identify and implement process improvements.
  • Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations.
  • Ability to handle high-pressure, fast-paced environment requiring diligence to detail
  • Proven analytical and critical thinking skills
  • Ability to constructively manage conflicts and discrepancies towards positive resolution
  • Prioritizing customer demand to assist with improved product flow
  • Work with finance team to resolve customer credit and billing requests

· Collect and react to customer feedback and claims, derive insights for sales and technical service, forward requests – if necessary – to technical service

  • Provide information about ECT products and services to customers
  • Monitor history of order volume and product portfolio
  • Derive strategic insights for marketing and segment managers
  • Provide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supply

Ingredients for Success:

  • Advanced English

· BS Degree preferred

·1-2 years of similar work experience required

· Relationship management and customer care on phone

· Understanding customer order patterns and support

· Analytical thinking: data analysis and evaluation

· Interface with supply chain and sales

  • Knowledge of CRM software and SAP

· Excellent communication and administrative skills

  • Strong knowledge of Microsoft Office (word, excel, email, internet)
  • Strong listen, written and verbal communication skills
  • High Ability to speak, write, and read English
#J-18808-Ljbffr

  • Customer Care Representative

    hace 4 semanas

    Santiago, México Ria A tiempo completo

    We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. Your main responsibilities will include but will not be limited to: - Reviewing and...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...

  • Customer Care Support Representative

    hace 3 semanas

    Santiago, N.L., México Kerry Group plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable...

  • Medical Services Liaison

    hace 4 semanas

    Monterrey, N.L., México Muchored A tiempo completo

    ABOUT US We are a results-oriented management consulting firm serving clients involved in the healthcare, customer service and transportation industry, providing services such as scheduling, accounts receivable, recruiting, HR, and logistics. Our small, experienced teams create value for clients through growth strategy, operation improvement, financial...

  • Customer Care Representative

    hace 2 meses

    Santiago, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...

  • Customer Success Representative

    hace 2 semanas

    Santiago, México Carolina logistics Inc A tiempo completo

    Description **Carolina Logistics** is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that...

  • Customer Care Representative

    hace 2 días

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...

  • Customer Care Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Teleria Representative

    hace 1 semana

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...

  • Customer Service Representative

    hace 7 días

    Santiago de Querétaro, México MICHELIN A tiempo completo

    Customer Service Representative - - - - - - - - - - - - ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It...

  • Electrical Customer Service Representative

    hace 4 semanas

    Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completo

    Electrical Customer Service Representative Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Service Representative

    hace 2 semanas

    Santiago, México Reclutando A tiempo completo

    EMPRESA LIDER DEL RAMO DE TRANSPORTE SOLICITA: CUSTOMER SERVICE REPRESENTATIVE **Requisitos**: Inglés conversacional y escrito licenciatura en Relaciones internacionales o a fin no es necesaria experiência en el puesto, pero si en logística o transporte Funciones y responsabilidades - Realizar venta de trailer´s - Alta de viaje en sistema (Rate...

  • Teleria Representative

    hace 2 semanas

    Santiago, México Ria A tiempo completo

    Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. We are looking for an enthusiastic Customer Services Representative to join our friendly team at Queretaro in Ria Headquarters. In this role, you will provide...

  • Customer Service Representative

    hace 4 semanas

    Monterrey, N.L., México Charger Logistics A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Customer Care Support Representative

    hace 4 semanas

    Santiago de Querétaro, México Kerry A tiempo completo

    The Customer Care Support Representative is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to TechDoc requests are efficiently...

  • Customer Care Support Representative

    hace 2 semanas

    Santiago de Querétaro, México Kerry A tiempo completo

    The Customer Care Support Representative is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to TechDoc requests are efficiently...