Customer Service

hace 1 mes


Ciudad de México HSBC Mexico A tiempo completo

Job description

Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.

Respalda múltiples equipos y operaciones que brindan servicios a clientes internos. Esta categoría no tiene responsabilidades de generación de ingresos o clientes externos y sirve a las partes interesadas internas. El área de competencia puede ser un país completo, una región completa o un negocio global completo.

Funcione

• Asistir en la gestión de un equipo o unidad de operaciones de servicio para un área geográfica en la operación, entrega y ejecución de servicios comerciales internos, servicios de tecnología y recursos de transformación.

• El soporte en las operaciones comerciales internas se ejecuta de acuerdo con las normas, planes y principios de diseño vigentes.

• Asistir en la gestión de la actividad de desarrollo para los miembros del equipo y la gestión de sus horarios de trabajo para garantizar una cobertura óptima para las partes interesadas

• Apoyar a los compañeros para asegurar una propuesta de prestación de servicios rentable para el área de competencia, manteniendo acuerdos de nivel de servicio.

• Ayudar a lograr mejoras continuas en la eficiencia de la prestación de servicios y la rentabilidad de las operaciones.


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