Customer Service
hace 1 mes
Req ID 68918 Guadalajara, Mexico
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,
Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of
vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe
mobility.
Provide and manage the best customer satisfaction to the organizations customers by addressing and resolving customer inquiries and complaints, processing orders, resolving hbilling issues in accordance with company policy and procedures and contractual agreements.
Responsibilities:
1. Research and respond to customer requests for quote, part availability, order status, and related requests at regular intervals throughout the day as instructed
2. Process and confirm customer orders utilizing ERP system(s).
3. Handle customer telephone calls through contact center.
4. Issue and follow through on all day-to-day Return Goods Authorizations (RGA’s) or annual returns with customer, ZF Sales and ZF Accounting as necessary.
5. Daily monitoring of customer portals for shipment processing; monitoring inventory levels and researching any disputed charges and/or fines.
6. Responsible for the communication and coordination of activities amongst internal cross-functional teams to ensure all disputes, fines and other issues that arise are resolved in a timely manner.
7. Using company approved methods; build strong relationships with customers and actively solicit feedback from them about company performance.
8. Review Backorder reports to provide timely order status updates to customer.
9. Assist in managing accounts receivable through dispute resolution
10. Maintain proficiency in SAP, Centum, BPCS, and EDI systems.
11. Per VHBMS and VHOP, follow all procedures as it relates to this position and represent the needs of the customer in accordance with ZF Company policies and procedures (voice of the customer).
12. Perform related tasks or special assignments and provide backup within department as assigned.
Requirements:
• High School Diploma or equivalent. Associates or B.A. Degree preferred.
• 2+ years customer service experience.
• Bilingual and fluent in English and Spanish (Working with US customers)
• Excellent verbal and written communication skills.
• Proficient in PC software (Microsoft Suite) and previous experience in ERP systems.
What We Offer:
Benefits above the law
Global work environment
Growth opportunities
Medical Insurance
Competitive wages
Be part of our ZF team as Customer Service and apply now
Contact
Alejandra Carbajal
-
Bilingual Customer Service Representative
hace 4 días
Guadalajara, México Press-One Customer Care International A tiempo completo**Bi-Lingual Customer Service Representative - Work from Home** **Press-One Customer Care** International provides companies and organizations with high-quality call center and customer communication services. Most recently Press-One was awarded theSTEVIE® AWARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their...
-
Customer Service
hace 2 meses
Guadalajara, México J&W CONSULTORES A tiempo completo**Vacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco**: Empresa solicita: Customer Service **Requisitos**: 30 años en delante Licenciatura trunca o terminada en adminstracion o comercio Experiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative PRESENCIAL** Horarios: Dia y tarde Ubicacion: Tlaquepaque, Jalisco **Ofrecemos** $17,000 brutos Imss 100% Seguro de vida Seguro de gastos médicos mayores seguro dental y visual Vales de despensa $1,000 mensual 30 días de aguinaldo 2 días de vacaciones adicionales a la ley por año Presencial **Requisitos** Experiência...
-
Agente de Servicio Al Cliente Bilingüe
hace 3 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Agente de Servicio Al Cliente Bilingüe
hace 3 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Agente de Servicio Al Cliente Bilingüe
hace 2 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Customer Service Representative L
hace 4 días
Guadalajara, Jalisco, México Plexus A tiempo completoCustomer Service Representative (Portuguese) Helpware Hoy Customer Service Representative (Portuguese) Guadalajara, Jalisco Helpware Hoy **What the role is about**: **Who is our client?** The world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries. **Responsibilities**: - Ide... Overnight Customer...
-
Customer Service
hace 2 meses
Guadalajara, México Supercap Nort America A tiempo completo¡Empresa dedicada a la fabricación de tapas de madera está en busca de nuevos talentos como tú! **Requisitos**: Licenciatura Experiência 5 años en el puesto customer service Excelente presentación Ingles 70% Experiência en el giro 3 años Fácil acceso C. Mexicaltzingo, Col Barrera, GDL Ofrecemos: Sueldo base +Bonos Bono anual por metas Pago...
-
Customer Service
hace 2 meses
Guadalajara, México ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Backoffice Customer Service
hace 2 meses
Guadalajara, México Alfa Talent A tiempo completo**Customer service Backoffice** Empresa distribuidora de componentes electrónico Funciones: brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets **Horario**: Lunes - Viernes 8 am a 5 pm Dirección: Por la ITESO **Ofrecemos** $15,000 - 16,000 mensuales Prestaciones superiores a la ley. Gastos médicos mayores Seguro dental y...
-
Customer Service
hace 4 días
Guadalajara, Jalisco, México J&W CONSULTORES A tiempo completoVacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco: Empresa solicita:Customer ServiceRequisitos:30 años en delanteLicenciatura trunca o terminada en adminstracion o comercioExperiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo de excel y...
-
Customer Service Specialist
hace 3 semanas
Guadalajara, México HAYS A tiempo completoRenamed multinational Agricultural Company is searching for his new Customer Service Specialist. Your new company Renamed multinational agricultural company located in Guadalajara, Jalisco. Location Zapopan, Jalisco | Hybrid work. Your new Role As Customer Service Specialist you will be responsible to provide reliable, high quality customer service to...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Wexpand A tiempo completo**Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative bilingüe** Empresa distribuidora de componentes electrónico Funciones: brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets Disponibilidad de horario Dirección: Anillo Periférico, Por la ITESO **Ofrecemos** $14,500 mensuales Prestaciones superiores a la ley. Gastos médicos...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México CRM Properties A tiempo completo**Outgoing problem solver needed to be the glue on our team!** Are you detail oriented person that enjoys helping people? Are you at your best when you’re doing a variety of things and solving problems? If you gravitate towards leadership and are great at connecting with people, we have a place for you on the _**CRM Properties**_ team. At _**CRM...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México CRM Properties A tiempo completo**Outgoing problem solver needed to be the glue on our team!** Are you detail oriented person that enjoys helping people? Are you at your best when you’re doing a variety of things and solving problems? If you gravitate towards leadership and are great at connecting with people, we have a place for you on the _**CRM Properties**_ team. At _**CRM...
-
Customer Service
hace 4 días
Guadalajara, Jalisco, México ZF A tiempo completoWhat's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Customer Service
hace 3 semanas
Guadalajara, México ZF Group A tiempo completoReq ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric...
-
Customer Service
hace 4 semanas
Guadalajara, Jalisco, México ZF Group A tiempo completoReq ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,Integrated Safety, Automated Driving, and Electric Mobility, ZF...
