Manager, Inside Sales, Tactical Transaction Team

hace 3 semanas

Ville de Mexico Zendesk A tiempo completo

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 Who we're looking for

At Zendesk, we empower our teams to bring calm to the chaotic world of customer service. As the Manager of the Tactical Transaction Team, you will lead a team of motivated sales executives who handle high-velocity customer interactions while delivering exceptional customer experiences. Your role will be pivotal in steering the teamâs efforts to articulate the value of Zendesk to an informed buyer through various touch points across the customer journey.

Segment: Enterprise, Midmarket, Commercial; Responsible for uncovering and closing $12K opps to field AEs.

What you'll be doing
  • Lead and develop a team of Inside Sales Account Executives; setting team targets, and providing coaching and mentorship.
  • Drive the teamâs strategic direction and ensure alignment with Zendeskâs broader business objectives.
  • Monitor team performance against sales goals and KPIs, ensuring high standards of customer interactions.
  • Foster an environment of continuous improvement by encouraging innovation and efficiency in sales techniques and customer engagement.
  • Collaborate with other sales and marketing teams to enhance lead generation and pipeline growth.
  • Handle escalated customer situations and ensure a high level of customer satisfaction and retention.
  • Contribute to recruitment and training of new team members, upholding the Zendesk culture of diversity, equity, and inclusion.
What you bring to the role

  • Excellent written and verbal communication skills in English
  • Proven leadership skills with a track record of managing high-performing sales teams.
  • Strong understanding of sales dynamics and customer service in the SaaS or software industry.
  • Excellent communication and organizational skills.
  • Ability to thrive in a fast-paced environment and drive both strategic and tactical execution.
  • Minimum of 3 yearsâ experience in sales management, preferably in software/SaaS.

#LI-WO

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

  • Manager, Inside Sales, Tactical Transaction Team

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forAt Zendesk, we empower our teams to bring calm to the chaotic world of customer service. As the Manager of the Tactical Transaction Team, you will lead a team of motivated sales executives who handle high-velocity customer interactions while delivering exceptional customer experiences. Your role will be pivotal in steering...

  • Manager, Inside Sales, Tactical Transaction Team

    hace 3 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking forAt Zendesk, we empower our teams to bring calm to the chaotic world of customer service. As the Manager of the Tactical Transaction Team, you will...

  • Manager, Inside Sales, Tactical Transaction Team

    hace 2 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionWho we're looking forAt Zendesk, we empower our teams to bring calm to the chaotic world of customer service. As the Manager of the Tactical Transaction Team, you will lead a team of motivated sales executives who handle high-velocity customer interactions while delivering exceptional customer experiences. Your role will be pivotal in steering...

  • B2b Inside Sales Team Leader

    hace 2 semanas

    Ciudad de México, Ciudad de México Salescode A tiempo completo

    B2B Inside Sales Team Leader (M/F/d) - Mexico City: B2B Sales Team Leader for a leading commercial music streaming companyYour Skillset: 4 years of experience in selling software or corresponding IT products, services and solutions Direct experience engaging with customers in the SMB and Mid-Market segment At least a C1 level in English or even a native...

  • Inside Sales

    hace 3 semanas

    Ciudad de México Page Personnel A tiempo completo

    hospitality - inside sales **Sobre nuestro cliente**: Leading provider of hospitality solutions dedicated to delivering exceptional experiences to their clients. **Descripción**: - Conduct research to identify potential clients and understand their needs and pain points. - Qualify leads and schedule meetings or product demonstrations with...

  • B2b Inside Sales Team Leader

    hace 2 semanas

    Ciudad de México Salescode A tiempo completo

    **B2B Inside Sales Team Leader (M/F/d) - Mexico City**: We are hiring Sales Team Leader for an exciting project in Mexico city! **Your Skillset**: - 4 years of experience in selling software or corresponding IT products, services and solutions - Direct experience engaging with customers in the SMB and Mid-Market segment - At least a C1 level in English or...

  • Manager Inside Sales

    hace 2 semanas

    Ciudad de México, Ciudad de México Yohrconsultancy A tiempo completo

    Experience: 3 - 6 YearsLocation: Mexico - Mexico CityMust-HaveInside SalesSource new sales opportunities through inbound lead follow-up and outbound cold calls Minimum 3 years in lead generation and outbound calls preferably in the financial industry, from NBFCs only - who are into corporate loans/business loans/export factoring/Trade Finance/supply chain...

  • Inside Sales

    hace 4 semanas

    Mexico City Alfa Laval A tiempo completo

    This is not an exclusive gender position; therefore, all profiles are welcome  At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great...

  • Sales Manager

    hace 1 mes

    Mexico City EF Education First A tiempo completo

    Sales Manager Job Overview: The Sales Manager is responsible for leading and managing a high-performing sales team within EF Languages. This role requires a seasoned professional with a proven track record in team management, fostering team growth, and driving professional development. The Sales Manager will be results-oriented, with a focus on achieving...

  • Sales Manager

    hace 4 semanas

    Mexico City EF Education First A tiempo completo

    Sales Manager Job Overview: The Sales Manager is responsible for leading and managing a high-performing sales team within EF Languages. This role requires a seasoned professional with a proven track record in team management, fostering team growth, and driving professional development. The Sales Manager will be results-oriented, with a focus on achieving...

  • Inside Sales Representative

    hace 2 semanas

    Ciénega de Flores, México Peninsulasteel A tiempo completo

    Full Time Cienega de Flores, Nuevo León, MX 13 days ago Requisition ID: 1002 Salary Range: Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on...

  • Inside Sales Account Executive

    hace 6 días

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe're looking for: A motivated self-starter who can handle a high-velocity customer service/sales approach while providing an excellent customer experience! Our Tactical Transaction team ISAE’s are at the forefront of our customer experience new customers of Zendesk. In the role, you will become a product expert and...

  • Inside Account Manager

    hace 3 meses

    Mexico City Nexeo Plastics A tiempo completo

    Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy. Basic Purpose The Inside Account Manager will manage a sales territory of existing customers that provides growth consistent with strategic goals. As the Inside Account Manager, the person will...

  • Account Executive, Inside Sales Latam

    hace 2 meses

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • Inside Sales Team Leader

    hace 3 semanas

    Ciudad de México Doctoralia Mexico A tiempo completo

    Descripción de la empresa **DOCTORALIA** **es la plataforma de reserva de citas médicas online donde pacientes de todo el mundo encuentran el especialista que mejor se adapta a sus necesidades. Tenemos oficinas en diferentes ciudades y presencia en internet a nível mundial. Tu talento y tú serán los encargados de transformar el modo en que accedemos a...

  • Inside Sales Team Leader

    hace 3 semanas

    Ciudad de México Doctoralia Mexico A tiempo completo

    Descripción de la empresa **DOCTORALIA** **es la plataforma de reserva de citas médicas online donde pacientes de todo el mundo encuentran el especialista que mejor se adapta a sus necesidades. Tenemos oficinas en diferentes ciudades y presencia en internet a nível mundial. Tu talento y tú serán los encargados de transformar el modo en que accedemos a...

  • IT Inside Sales Specialist

    hace 1 mes

    Mexico City Lenovo A tiempo completo

    Description and Requirements The Inside Sales Specialist is responsible for working with some account managers (2 or 3) to help them in the daily back office (Quotes, proposals, etc.) by this way the Account Manager will be able to focus on selling and managing the strategy of SMB projects, and to spend more time with the customer. The ISS is also in...

  • IT Inside Sales Specialist

    hace 4 semanas

    Mexico City Lenovo A tiempo completo

    Description and Requirements The Inside Sales Specialist is responsible for working with some account managers (2 or 3) to help them in the daily back office (Quotes, proposals, etc.) by this way the Account Manager will be able to focus on selling and managing the strategy of SMB projects, and to spend more time with the customer. The ISS is also in...

  • Inside Sales Representative

    hace 2 semanas

    Ciénega de Flores, N.L., México PeninsulaSteel A tiempo completo

    Full Time Cienega de Flores, Nuevo León, MX 13 days ago Requisition ID: 1002 Salary Range: Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself...

  • Manager, Inside Sales

    hace 2 semanas

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations...