Sales Representative

hace 3 semanas


Mexico City Cognizant Technology Solutions A tiempo completo

Process Specialist - Tech Support

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc….
  • Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.

• Web:

Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT

Customer Relationship Management:

  • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

For Voice processes Only:

:

  • • Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
  • • Connect with the customer & provide highest level of customer satisfaction.
  • • Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
  • • Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
  • • Process Executives are expected to call back on time.

Process Improvements and Adherence:

  • • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • • Ensure process guidelines are followed and met as documented.
  • • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

  • • Receive tickets/work on issues related to respective process.
  • • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice Processes Only:

:

  • • Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
  • • Make outbound calls to follow up / confirm resolution.

People / Team:

  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.

Must Have Skills

  • Speaking English
  • Speaking Spanish

Good To Have Skills

  • After Sales & Service (Tech)


  • Mexico City Sagan A tiempo completo

    Job Title: Sales Support Representative - LatamLocation: Remote (CST Timezone)Working Hours: Monday - Friday, 08:00 AM to 05:00 PM CSTJob Description:Join our team as a Sales Support Representative and become an integral part of our dynamic sales department.As a Sales Support Representative, you will play a crucial role in providing administrative and...

  • Sales Representative

    hace 2 días


    Mexico City Cognizant A tiempo completo

    About the Role: ● The Sales Representative is responsible for a merchant's long-term retention andrevenue growth. Cultivate our relationships with SMB business owners, while helpingthem craft a successful partnership.● Demonstrate a broad scope, including making operational improvements,troubleshooting product-related bugs, upselling incremental products...

  • Sales Representative

    hace 3 semanas


    Mexico City Lufthansa Cargo AG A tiempo completo

    Tasks As the Sales Representative , you will perform the following duties: Enters into transportation agreements with customers Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual Books standard and special products which include OAL (Other Airline) segments and conducts a loadability and...


  • Mexico City Sur A tiempo completo

    We are looking for a Sales Development Representative to join our team. As an SDR, you will be responsible for identifying potential customers, generating new business opportunities, and managing leads through the sales pipeline. You will work closely with the sales team to ensure that our company's sales goals are met. We are looking for someone who has...


  • Mexico City Sagan A tiempo completo

    Position: Bilingual Tech Sales Representative - LatamLocation: Remote (EST Timezone)Work Schedule: Monday - Friday, 10:00 AM to 04:00 PM PST  (30 hours/week)Job Description:Join our dynamic team at the forefront of technology solutions as a Bilingual Tech Sales Representative. In this role, you will be instrumental in our expansion into the Latin American...

  • Sales Assistant

    hace 3 semanas


    Mexico City DSV A tiempo completo

    Time Type: Full Time Sales Assist Coordinator: Responsabilidades: Apoyo general al Sales Representative. Apoyo a los clientes nuevos y existentes de DSV. Prospección de clientes para DSV y para Sales Representative. Promoción de los servicios de DSV a prospectos y clientes. Cumplir con los reglamentos, normativas, políticas y procedimientos establecidos...


  • Mexico City MongoDB A tiempo completo

    At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.We view our Account Development program as the best way to turbocharge a long and successful career in...


  • Mexico City Entrust Mexico S de RL de CV A tiempo completo

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as a Manager, Sales Development Representative , you will: Lead and manage a team of Senior Sales Development Representatives and Sales Development Representatives to meet and exceed sales targets. Develop and implement strategic plans to expand the company’s customer base and ensure a strong presence in the...


  • Mexico City Baja Nearshore A tiempo completo

    Our client is currently expanding their team and looking for a highly motivated Sales Development Representative (SDR) based in Mexico. Job Summary:As a Sales Development Representative, you will play a crucial role in driving their sales growth by identifying and qualifying potential leads. You will be the first point of contact for potential clients and...


  • Mexico City Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...


  • Mexico City SA Technologies A tiempo completo

    Job Title: Sales Development Representative (SDR) - IT OutsourcingLocation: Mexico City, MexicoWork Type: RemotePosition Overview:We are seeking a motivated Sales Development Representative to target and expand our IT outsourcing services sector. This role is crucial for generating new business by identifying and nurturing potential client relationships,...

  • Solutions Sales Rep

    hace 4 días


    Mexico City Lenovo A tiempo completo

    Description and Requirements  This position is located in Monterrey or Mexico City At Lenovo, we’ve created a unique culture, where anything is where smart, dedicated people can achieve their highest potential and deliver extraordinary results. In a world without limits, Lenovo is the new face of opportunity. Lenovo has opportunities available for...


  • Mexico City Baja Nearshore A tiempo completo

    Our client is currently expanding their team and looking for a highly motivated Sales Development Representative (SDR) based in Mexico.Job Summary:As a Sales Development Representative, you will play a crucial role in driving their sales growth by identifying and qualifying potential leads. You will be the first point of contact for potential clients and...

  • ISG - Inside Sales Rep

    hace 4 días


    Mexico City Lenovo A tiempo completo

    Description and Requirements At Lenovo, we’ve created a unique culture, where anything is where smart, dedicated people can achieve their highest potential and deliver extraordinary results. In a world without limits, Lenovo is the new face of opportunity. Lenovo has opportunities available for enthusiastic, career-minded professionals to join our...


  • Mexico City Level Access A tiempo completo

    Looking for a sales job where you can do well and make a difference? If you are looking to expand into B2B sales, we have a great opportunity for you. In this role you will be given the opportunity to learn and develop your skills with the goal of moving to the next level of B2B SaaS sales. Level Access helps companies design and enhance their digital...


  • Mexico City TSYS A tiempo completo

    About the role:As a Senior Representative Sales we offer our sales team continuous learning to maximize their success through our payment solutions and innovative products: TPV, iAcepta, One Click, Clickypaga, e-Comm, Automatic Charge, Call Center Online, MultiPay, Interred Pure.. Be a part of a team where you will:• Business Consultants will be adept at...


  • Mexico City Caterpillar A tiempo completo

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements The Inside Sales Representative is responsible for working with a pool of account managers to help them in the daily back office (Quotes, proposals, etc.) by this way the Account Manager will be able to focus on selling and managing the strategy of SMB projects, and to spend more time with the customer. The ISS is also in...


  • Mexico City Extendeal A tiempo completo

    Extendeal es la plataforma de compra inteligente para farmacias que está transformando la industria farmacéutica. Nuestra tecnología permite, a dueños y responsables de farmacias, conseguir los mejores precios y hacer sus operaciones diarias de forma eficiente.Con impacto real en Latinoamérica, estamos armando el equipo de SDRs (Sales Development...