Senior IT Analyst

hace 4 semanas

Mexico City Qualtrics A tiempo completo
At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.

 

Senior IT Analyst - IT Systems Design

 

Why We Have This Role

This role is functionally a part of the IT Systems Design team. The team manages Zoom backend, manages Jamf and Intune MDM, backend Jira project management, Oomnitza management for ITAM, and provides technical assistance to users of these platforms. Members of the team are also an escalation point for issues that the Ops team is not able to resolve.

How Youâll Find Success 

The successful candidate will be responsible for management, development and improvement of the Azure and Intune infrastructure to deploy and maintain Windows laptops. They may become secondary SME on Oomnitza, Google Workspace, or other platforms and services.

  • Coding: Able to integrate low- or no-code platforms such as Jira, ServiceNow, or SnapLogic with external systems such as Azure/Google using programmatically built scripts. This includes successfully coding API calls between various SaaS applications to facilitate seamless data exchange and improve operational efficiency.
  • SQL analytics: Transforming employee data and IT incident/service request data from our internal databases into reports or dashboards of useful information for optimizing IT services.
  • Design, implement and maintain automated processes for the configuration of laptops and desktops pre-distribution.
  • Good grasp of Google Workspace Identity Management functionality to maintain integration with Azure AD for device and user authentication purposes.
  • Routinely propose updates to problem solving documentation when encountering outdated or absent articles
  • Coding: Is able to write advanced SQL queries and has experience in the software development lifecycle.  
  • Operate and troubleshoot automated MDM processes for laptop configuration, based on Jamf for Macs and on Intune for Windows.
  • Educate employees about IT processes and self-service options as part of providing responses to incoming requests. Develop self-service automation for provisioning of Azure and Windows-based services.
  • Mentoring/coaching junior team members.
  • Maintain qualifications as an interviewer for less senior roles within IT organization.

 

How Youâll Grow 

  • Located in a new office that is  fast and is gaining a reputation as a center of excellence for customer support and back office operations, this role has ample potential to gain recognition both for leadership by example and for technical expertise. That opens doors for transition into support engineering groups that are focused on core Qualtrics business of XM platform and product development.
  • As Qualtrics matures as a business, the scale of this role will naturally expand to meet emerging needs for automation and standardization of business processes. That offers an opportunity to collaborate across multiple geographics regions, expand into new domains of knowledge and learn how to use technologies appropriate to the larger scale of business.
 

What Weâre Looking For On Your Resume

  • Excellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.
  • Proficient and recent knowledge of coding in:
    • Powershell
    • Python
    • SQL
    • ETL Orchestration Tool (Prefect, Airflow, or Snaplogiq)
    • Knowledge/experience in querying of REST APIs
  • A degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 years
  • Mac OS X - complete understanding of the UI and user-configurable settings.
  • Windows - familiarity with administration of Windows 10 & 11 Enterprise OS, Azure AD and Intune
  • Experience administering a user directory service - G Suite or Active Directory.
  • Experience with dashboarding data (Redash, PowerBI, SQL, Pandas, EazyBI, etc.)
  • Desirable additional technical qualifications:
    • MDM scripting
    • Windows Intune/Autopilot configuration and operation knowledge and experience
    • Zoom system administration skills - understanding account provisioning, permissions, screen sharing prerequisites, Zoom room maintenance.
    • Experience with IT asset management systems
    • Supported large laptop environment
  • Soft skills
    • Ability to self-educate on technical subjects, such as programming languages, software packages and service processes.
    • Ability to choose the right tool for the job: balance complexity / effort / cost to the outcome.
    • Candid yet polite communicator
    • Ability to write concise and clear Wiki articles.
    • Good time management skills - know what (s)he is spending time on
  • Aptitudes
    • Curiosity and enthusiasm to learn about IT
    • Work ethics: sense of ownership, ready to work on unattractive tasks/projects for the benefit of the company
    • Resilience: not to be put down by failure / obstacles / rejection
    • Willingness to invest time and effort into building long term relationships with consumers of IT services
    • Critical thinking: looking for improvements, not accepting the way things are done for granted
    • Ability to plan activities for oneself and others, understand dependencies between own work product and inputs to others
    • Analytical ability to dissect a problem and find a root cause

 

What You Should Know About This Team 

  • The IT Systems Design team is spread out across the globe with team members in Reston, Virginia, Provo, Utah, Seattle, Washington, and Dublin, Ireland.
  • Career progression for team members can be either within the IT organization, expanding the scope and impact of their own role along with business growth, or moving into Engineering roles focused on software development outside of IT.
  • IT at Qualtrics is part of the Internal Systems organization. Internal Systems develop and operate all infrastructure that is not part of the production environment, except for the network. Network is entirely out of scope for IT and Internal Systems.

 

Our Teamâs Favorite Perks and Benefits

  • We spend 10% of our time on individual engineering growth activities every quarter
  • We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
  • Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents. 
  • Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
  • Variable allowances for wellness, meals, transportation, and more. 
  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   âââââââApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

  • Senior IT Business Analyst

    hace 1 mes

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Senior IT Business Analyst At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make...

  • Senior IT Business Analyst

    hace 5 días

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Senior IT Business Analyst At Alcon , we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make...

  • IT Analyst

    hace 1 semana

    Mexico City Autoliv Mexico A tiempo completo

    IT Analyst What you’ll do:• Responsible for supporting users to resolve issues with computer hardware or software.• Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users• Work closely with other IT department personnel to help on tasks that are outside the scope of their...

  • IT Security Analyst

    hace 1 mes

    Mexico City Novo Nordisk AS A tiempo completo

    Position for Novo Nordisk GBS Mexico Are you passionate about IT security and incident response? Do you have experience in analyzing IT security incidents and implementing effective incident response plans? We are looking for a skilled IT Security Analyst (SOC Analyst) to join our Global Security Operations (GSO) team at Novo Nordisk. If you are ready...

  • IT Portfolio Analyst

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are seeking an experienced and highly skilled IT Portfolio Analyst to join our dynamic team. The successful candidate will play an important role in...

  • Business Analyst

    hace 3 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business Analyst.Requisitos:Business AnalystComo Business Analyst serás responsable de la gestión de incidencias productivas y desarrollo relacionados con pagos de tarjeta para una importante...

  • Salesforce Business Analyst

    hace 2 semanas

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Salesforce Business AnalystRequisitos:Experiencia en Salesforce: 5-8+ años de experiencia como Analista/Administrador de Negocio de Salesforce (preferiblemente con experiencia en Lightning) y...

  • IT Security Analyst

    hace 1 mes

    Mexico City Novo Nordisk A tiempo completo

    Position for Novo Nordisk GBS MexicoAre you passionate about IT security and incident response? Do you have experience in analyzing IT security incidents and implementing effective incident response plans? We are looking for a skilled IT Security Analyst (SOC Analyst)  to join our Global Security Operations (GSO) team at Novo Nordisk. If you are ready to...

  • Business Analyst Insurance

    hace 7 días

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas de Latinoamérica y Estados Unidos. Buscamos tu talento como Business Analyst Insurance.Requisitos:Requisitos:Licenciatura o Ingeniería en Sistemas Computacionales, Informática o afín, pasante / titulado.Inglés Conversacional  Avanzado.Experiencia a partir de 3 años...

  • Senior Analyst

    hace 3 meses

    Mexico City MMC Corporate A tiempo completo

    Marsh McLennnan is seeking candidates!! - Senior Analyst - IT Systems EngineeringMarsh McLennan is seeking an experienced Senior Analyst - IT Systems Engineering to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be...

  • IT Security Analyst

    hace 3 semanas

    Mexico City Novo Nordisk A tiempo completo

    Position for Novo Nordisk GBS MexicoAre you passionate about IT security and incident response? Do you have experience in analyzing IT security incidents and implementing effective incident response plans? We are looking for a skilled IT Security Analyst (SOC Analyst)  to join our Global Security Operations (GSO) team at Novo Nordisk. If you are ready to...

  • Senior International IT Recruiter

    hace 2 semanas

    Mexico City PRAGMATIKE A tiempo completo

    Pragmatike - Senior International IT Recruiter! Pragmatike is dedicated to bridging the gap between global tech talents and innovative enterprises. We specialize in connecting highly qualified IT professionals with businesses across Europe and the United States, addressing their critical information technology staffing needs. As we continue to grow rapidly,...

  • Business Analyst

    hace 4 semanas

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas de Latinoamérica y Estados Unidos. Buscamos tu talento como profesional de Business Analyst (Life Insurance)Requisitos:Licenciatura e Ingeniería en sistemas computacionales o afínInglés conversacional (intermedio alto - avanzado)3 años de experiencia como Business...

  • Senior Analyst

    hace 1 mes

    Mexico City MMC Corporate A tiempo completo

    Marsh McLennnan is seeking candidates!! - IT Applications SupportMarsh McLennan is seeking an experienced Senior Analyst - IT Systems Engineering to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for...

  • Data Analyst

    hace 3 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Data Analyst.Responsabilidades:Análisis a la inversa desde el Frontend hasta el BackendIdentificar datos, origen y destino. Diseñar en conjunto con los frontend la solución de reconexión,...

  • IT Analyst

    hace 3 meses

    MEXICO CITY LEVI'S A tiempo completo

    JOB DESCRIPTION JOB SUMMARY: Analyst works with business partners within one business function to align technology solutions with business needs. Supports several low to moderately complex business processes. Demonstrates a solid working knowledge of a business area to identify, analyze and resolve problems on an ongoing basis. Serves as a project team...

  • IT Analyst

    hace 3 meses

    Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION JOB SUMMARY: Analyst works with business partners within one business function to align technology solutions with business needs. Supports several low to moderately complex business processes. Demonstrates a solid working knowledge of a business area to identify, analyze and resolve problems on an ongoing basis. Serves as a...

  • Senior Sales Strategy Analyst

    hace 2 meses

    Mexico City Zendesk A tiempo completo

    Job DescriptionThe Senior Sales Strategy Analyst role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and business analytics to develop deep business insights in support of Zendesk’s Go To Market (GTM) organization and leadership. The Senior Sales Strategy Analyst will be part of an impactful team chartered with driving...

  • IT Business Analyst

    hace 3 meses

    Mexico City AVEVA A tiempo completo

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Senior Manager, IT Strategic Planning

    hace 2 meses

    Mexico City Zendesk A tiempo completo

    Job DescriptionWe are seeking a Senior Manager, IT Strategic Planning to join our dynamic CIO Team. The successful candidate will play a pivotal role in driving the strategic direction of the company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target...