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Field Service Engineer

hace 2 meses

Guadalajara, México Veralto Corporation A tiempo completo

¿Está usted…

¿Interesado en trabajar para una empresa internacional y diversa?

¿Interesado en desarrollar su carrera en una industria líder en impresión, codificación y marcado?

¿Busca un equipo amable y servicial?

Si es así, siga leyendo

Es probable que haya comprado o usado un producto que haya sido manipulado por Videojet Technologies esta semana.

Desde la fecha de vencimiento hasta la codificación para el seguimiento y rastreo de productos, la tecnología de Videojet ayuda a garantizar que los productos vendidos en todo el mundo sean auténticos y seguros para los consumidores en mercados de alimentos, bebidas, farmacia e industriales.

Como líder global en la industria de codificación, nuestro continuo crecimiento te da la oportunidad de marcar el rumbo y manejar el éxito de tu carrera.

Reconocemos que las personas vienen con una gran cantidad de experiencia y talento. La diversidad de experiencia y habilidades combinada con pasión es una clave para la innovación y la excelencia. Por lo tanto, alentamos a personas de todos los orígenes a postularse para nuestros puestos.

El Ingeniero de servicio es una oportunidad única para estar en la primera línea de la interacción con el cliente de Videojet a través del servicio y soporte diarios en Guadalajara, México.

A través de una capacitación técnica y comercial avanzada, mejorará todos los aspectos de nuestra organización. En este puesto empresarial, trabajarás desde casa y viajarás a algunas de las empresas manufactureras más grandes del mundo. En estos sitios, respaldarás el crecimiento de las ventas al discutir acuerdos de servicio y nuevos productos, al mismo tiempo que ofreces la más alta calidad de satisfacción del cliente en nuestra industria.

Nuestro equipo industrial altamente avanzado será instalado, reparado y mantenido por ti en los sitios de nuestros clientes. Este puesto multifuncional te brinda oportunidades nuevas y emocionantes para avanzar en función de tu desempeño. Somos Videojet

En este puesto, un día típico será así:

- Administrar una cuenta de cliente en su totalidad. Determinar cómo Videojet puede aumentar el valor en todo su negocio al ofrecer otros servicios.

-Resolver de forma completa e integral las Órdenes de Servicio, para la posterior recuperación de conceptos cobrables, derivados de la atención al Cliente,

-Captura de información en el Software de Gestión de Servicios y cierre de tickets asignados,

-Verificación oportuna y pronta de repuestos utilizados en mantenimiento y envío de reporte de servicio al área de Help Desk para firma del cliente

-Asesoría técnica vía telefónica y en sitio, reparación y reacondicionamiento de equipos propiedad de la empresa.

Los requisitos indispensables del puesto incluyen:

Licenciatura en Ingeniería Electrónica, Control y Automatización, Mecatrónica y/o Ingeniero Electricista, etc.
INGLÉS: nivel medio-técnico de la industria
2 a 3 años de experiencia en Atención al Cliente, Soporte Técnico y mantenimiento de diversos equipos industriales dentro de las instalaciones del cliente.
Manejo de almacén e inventario.
Ser capaz de levantar hasta 50 libras y estar de pie, levantar, estirarse, agacharse y ponerse en cuclillas durante toda la jornada.
Debe sentirse cómodo con los viajes en general volvendo a casa al fin de la jornada laboral, pero tambien con viajes frecuentes a clientes que implican estar fuera algunos dias a la semana.

En Videojet Technologies, una empresa de Veralto, lo que hacemos es proteger los alimentos, los medicamentos y los productos básicos, porque todos, en todas partes, tienen derecho a saber que los alimentos, los medicamentos y los productos envasados ​​de los que dependen están seguros.

Aquí es donde Videojet Technologies, líder mundial en identificación de productos, proporciona soluciones innovadoras de codificación y marcado que ayudan a los clientes a garantizar la seguridad de los productos y mejorar su productividad.

Videojet se enorgullece de ser una empresa de calidad e innovación de productos en Veralto (NYSE: VLTO). Imagine un mundo en el que todos tengan acceso a agua limpia, alimentos y medicamentos seguros y productos básicos de confianza. Ese es el futuro que Veralto está creando hoy. Veralto es un líder mundial de $5 mil millones en soluciones de tecnología esencial compuesto por más de 16 000 asociados en nuestros segmentos de calidad del agua e identificación de productos, todos unidos por un poderoso propósito: proteger los recursos más vitales del mundo.

Are you…

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on

From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.


We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

The Field Service Engineer is a unique opportunity to be the front line of Videojet’s customer interaction through daily service and support in Guadalajara, Mexico. Through advanced technical and commercial training, you will enhance all aspects of our organization. In this entrepreneurial role, you operate from home and commute to some of the world’s largest manufacturing companies. At these sites, you will support sales growth by discussing service agreements, new products, while delivering the highest quality of customer satisfaction in our industry. Our highly advanced industrial equipment will be installed, repaired, and maintained by you at our customer sites. This cross-functional position provides you with new and exciting opportunities to advance based on your performance. We are Videojet

In this role, a typical day will look like:

-Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services.

-complete and clear completion of Service Orders, for the subsequent recovery of collectible concepts, derived from Customer service,

-Capturing information in the Service Management Software and closing of assigned tickets,

-Prompt and timely verification of spare parts used in maintenance and sending of service report to the Help Desk area for the client's signature

-Technical advice via telephone and onsite, repair and reconditioning of equipment owned by the company.

The essential requirements of the job include:

  • Bachelor Degree in Electronic Engineering, Control and Automation, Mechatronics and/or Electric Engineer,, etc
  • ENGLISH: medium-technical level of the industry
  • 2 to 3 years experience in Customer Service, Technical Support, and maintenance of various industrial equipment within the client’s facilities.
  • Warehouse and inventory management.
  • Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
  • Must be comfortable with day travel- home most evenings but also frequent overnight travel.

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials is what we do, because everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

#LI-IS1

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.