Field Service Engineer

hace 1 mes


guadalajara, México Sidel A tiempo completo

Sidel is looking for a Field Service Engineer that performs installation, start-up, commissioning, and testing of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training, and provide other after-sales services of Sidel's equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and ensure customer satisfaction.

Your Mission
  • Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications.
  • Properly handle, check, and transfer equipment non-conformities.
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities.
  • Ensure ultimate internal and external customer satisfaction.
  • Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules.
  • Report after-sales opportunities detected on Customer site.
  • Conduct technical activities, troubleshooting, and reporting deliverables.
  • Report to the Installation Site Manager for team site activities.
Your Profile

Level of education and languages:

  • Bachelor Degree in engineering or equivalent.
  • Fluent level of English is a must.
  • Specialization in automation or aseptic is a plus.
  • Spanish, Italian, and/or French is an advantage.

Required experience and skills:

  • Experience in the beverage industry.
  • 3 years of experience in field activities.
  • Technical subject matter expertise on Automation (B&R, Siemens, Elau & AB).
  • Electrical or Aseptic expertise.
  • Availability to travel up to 90% (including international locations).
  • Medium work that includes moving objects up to 50 pounds.
  • Constantly ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
  • Constantly remaining in a stationary position, often standing for prolonged periods.
  • Constantly operating machinery and/or power tools.
  • Constantly operating in small and/or enclosed spaces.
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