Manager, Fan Operations

hace 5 días

Mexico City teamworkonline A tiempo completo
We govern the beautiful game and ensure it's run with transparency and integrity.

Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, and Competition Management aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community. 

Reporting to the Executive Director of Stadium and Venue Management and the Head of Fan Operations, the Fan Operations Manager Mexico will help serve Fan Operationâs efforts for the FIFA World Cup 2026 for the first time, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. 

This role will be responsible for the successful implementation of the Fan Operations project in Mexico as well as other projects within the Host Cities for the FIFA World Cup 2026, with the focus on the 3 World Cup Stadiums in Mexico. Furthermore, in 2026, she/he/they will become the Fan Operations Venue Manager of one stadium in a host city.    

THE POSITION These are your key tasks:
  • Ensure delivery of world-class services and experience for all fans attending matches of the FIFA World Cup 2026 in Mexico 
    ⢠Coordination and implementation of the Last Mile project in Mexico to ensure that all attendees have a safe, enjoyable, and efficient journey to and from the stadium.
    ⢠Implementation of all mobility services across venues as needed.
    ⢠Support and assist Host Cities on fan operations delivery, and act as the main point of contact for all fan operations and fan services matters within Mexico.
    ⢠Coordination, training, and management of the Mexico venue fan services and operations teams and assist in inclusion training and delivery.
    ⢠Collate and maintain all deliverables relating to the provision of key services along the entire Fan Journey, identify key touch points, gaps, and required improvements.
    ⢠Contribute to the design, ordering, and alignment of all required assets and collateral needed within each stadium.
    ⢠Assist in procurement and logistics and manage all local suppliers. Management of local budget.
    ⢠Responsible for the organization of any workshops, seminars, and meetings within the region.
    ⢠Management of fan operations related to volunteer recruitment, training, and management
    ⢠Contribution to project management and knowledge management initiatives including event debriefs, and knowledge capture and documentation activities.
    ⢠Contribute to the planning and delivery of official and non-official test events. 

YOUR PROFILE We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:
  •  English and Spanish languages (advanced)
  • Minimum 8 years of management experience in fan/spectator services and last mile operations for professional sports clubs and/or in the organization of major sporting and/or football events. 
  •  Knowledge and experience of crowd management operations for major sporting and/or football events.
  •  Experience in delivering mobility services at a major sporting event 
  • Proven track record in managing complex projects, preferably international sports events.
  •  Knowledge of event planning and event project management processes.
  •  Experience in the development and integration of operational plans
  •  Team Player, willing to work to tight timelines.
  • Solution-oriented, problem solver, persistent, positive attitude, and patient under pressure and stress.
  • Ability to prioritize and handle large workloads efficiently at peak times
  • Sound judgment and prioritization of tasks
  • International, cross-cultural work experiences preferred.
  • Experience or knowledge of local culture and market will be an added benefit

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