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Operations Manager Van Cleef
hace 3 días
Role Overview
The Operations Manager is responsible for overseeing day-to-day operational effectiveness of the Maison's business in Mexico, by partnering with in-store boutique management. The scope of the role includes but is not limited to inventory control, asset protection, policy and procedures enforcement, purchasing and store planning projects.
Responsibilities (or Mission)
Ensure all operational policies and procedures are kept up to date. Develop strategy to measure and ensure all employees are trained in these operations policies. Ensure all policies are enforced by Management in the boutique. Ensure the boutique remain audit ready at all times, preforming in store mock audits to ensure compliance. Reiterate and support the corporate directives in regard to inventories and cycle counts and audits. Ensure proper procedures are being met with regard to cash, credit card tax exempt, wires. Strategically manage all supply chain activities in compliance to company's values, policies and vision. Collaborate and support Asset Protection department in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and audits. Evaluate operations in the market on a regular basis and make process improvement or simplification recommendations to reduce workload for the stores and ensure standards are maintained. Oversee after-sales service operations in the market, liaising with Richemont Mexico and corporate offices in New York Support region on training of new system roll-outs. Qualifications
Strong working knowledge of Windows environment, Excel, PowerPoint. Experience in Luxury sector is a plus. Strong Project Management Skills 5 Years of experience in retail operations. SAP Experience is a plus Some travel maybe required Competencies
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted
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