Principal, Strategic Market Intelligence

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We are seeking a dedicated Marketing Strategy Principal to join our growing team, reporting to the Director of Market Intelligence. You will be part of an impactful team chartered with providing executive leadership with continuous, relevant market information to actively advise strategic business decisions and provide detailed insights that can be actioned upon.

The Principal will be instrumental in driving decision-making processes through regular deliverables produced from accurately analyzing the global market opportunity for Zendesk. This role requires a strong analytical mind and the ability to work across various business units (e.g. Office of Strategy, Corp Dev, Sales, Finance, Operations, Marketing, Product).

Strategic Presentations: Building and delivering strategic presentations to leadership recommending avenues for market opportunity.

Macro Environment Assessment: Produce a quarterly business environment analysis based on independent thinking on macro and micro trends.

Competitive Analysis: Assemble strategic competitive intelligence reports resulting in a verifiable assessment of threats and areas of opportunity.

Build, maintain and own our market models, including

• Market model building and maintenance
• Leading cross-functional groups (e.g., Product Marketing, Sales, Finance, Product Strategy and Analytics) in support of an accurate and evolving market model. Advise groups looking to use market model information for investment decisions.

Examining the changing buying landscape and individual needs of Customer support and Employee experience software buyers. You will assess product market fit for current and planned product line offerings across segments and regions.

• You are a self-starter who wants to design, plan and lead the execution of ongoing deliverables to inform leadership about the market and competitive landscape.
• You aspire to hold a leadership role. You have the hands on skills to perform primary and secondary analyses but also excel at developing recommendations that go beyond the numbers in pursuit of concrete outcomes such as improving market share.
• You love to generate hypotheses, independently analyze complex data and make strategic recommendations despite uncertainty and ambiguity.
• You can operate independently and build out new programs, and love working in a multifaceted environment where flexibility and agility are critical.
• You have the ability to travel 5% of the time for team meetings.

• You are a self-starter who wants to design, plan and lead the execution of ongoing deliverables to inform leadership about the market and competitive landscape.
• You aspire to hold a leadership role. You have the hands on skills to perform primary and secondary analyses but also excel at developing recommendations that go beyond the numbers in pursuit of concrete outcomes such as improving market share.
• You love to generate hypotheses, independently analyze complex data and make strategic recommendations despite uncertainty and ambiguity.
• You can operate independently and build out new programs, and love working in a multifaceted environment where flexibility and agility are critical.
• You have the ability to travel 5% of the time for team meetings.

• 5 + years prior work experience in market analysis to support strategic decision-making preferably in management consulting or private equity environment.
• Ability to lead or execute primary and secondary research on a limited budget..
• Ability to lead or perform activities such as data joining of dispersant datasets, data exploration using statistical tools,
• Ability to build highly relevant dashboards and reports that could be applied in real time by leadership to inform decisions.
• Ability to work closely with Sales Strategy and Sales Ops to develop and help drive actionable recommendations

• High level of EQ and effectiveness in making pitches to executive audiences with varying levels of buy-in to the decisions at hand. Demonstrated ability to efficiently prioritize and deliver results to all levels of the organization.
• Highly collaborative, teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts
• Experience with a market research vendor is a plus.

Being digital first doesnât mean weâre digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.