Lead Enterprise Account Manager

hace 4 semanas

Guadalajara, México Envato A tiempo completo
We value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process.

About Envato

Our focus is on helping people to complete their creative projects, with our author community earning every time that happens. Envato proudly impacts the lives of creatives all over the world, from web developers and graphic designers to marketers, videographers, photographers, and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. It doesn’t get much better than that

We are a global and rapidly scaling business. Blending purpose and profit, we're a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission, and values on our website .

We’ve embraced flexibility for a long time - where we can, let’s make work, work for you We have an amazing office in the Colonia Americana neighborhood in Guadalajara, Jalisco, Mexico.

Purpose

We are looking for top performers with entrepreneurial spirit and ambition to play a key role in driving the growth of Envato’s Elements Enterprise product line. If you have a passion for account management and helping hire, train and manage exceptional account managers to enhance customer satisfaction and improve customer retention - then you might be the perfect fit for our Manager, Enterprise Accounts role

As a Lead Enterprise Account Manager, you will be responsible for leading a growing team of Account Managers. The Account Management team is responsible for building relationships with our growing number of Enterprise Accounts. You will be well versed in software-as-a-service (SaaS) account management processes, tools and techniques for improving account retention, expanding existing account revenue, and managing account teams. Additionally, you will work closely with our sales and marketing operations teams to implement cutting-edge software tools that enhance the satisfaction of our customers.

We're bullish on the account management function being a key pillar within our Enterprise business unit. Enabling the account management team to improve execution and overall customer satisfaction and retention rates should motivate you Not to mention the chance to develop your people, promote from within and lead a quickly growing, high-performance account management organization.

To be successful in this role, you should have :

  • Fluency in both spoken and written English with excellent communication and interpersonal skills
  • Experience as a customer success/account management leader who can execute on business needs with 2+ years personal experience as an account manager or customer success representative and 1+ years in leadership, preferably in the SaaS industry
  • Track record of developing and coaching individuals to be future Stars in new roles (Account Manager, Customer Success Management, etc.)
  • Excellent abilities to manage at the ground level while also able to zoom out and define and execute on broader business initiatives.
  • Ability to leverage data to ensure that service levels and KPI’s are hit daily.
  • An entrepreneurial spirit and a high degree of drive, energy, and passion for sales
  • Proficiency in Account Management/Customer Success Tech Stack : Hubspot, Close.io , Mixmax, Salesforce, Guru/Highspot, Amplitude etc.
  • Experience building an account management program that involves multichannel approaches influenced heavily by input/output metrics like seat usage, DAUs/MAUs, etc.
  • Strong organizational skills with the ability to manage time and resources effectively with the ability to sustain a volume of activity every day
  • Phenomenal attention to detail
  • Excellent references (recent and relevant) from former team members, and cross-functional partners

What would I work on specifically?

Key Duties & Responsibilities

  • Work side by side with AMs and coaching them how to improve customer retention
  • Consistently drive the business to achieve and exceed customer satisfaction and retention goals
  • Provide guidance on how to evolve the AM team for greater results, efficiency, and production
  • Implement account management and development best practices including metrics, quotas, activity, performance metrics, and measurements
  • Drive outbound account management activities resulting in improved customer retention and existing account expansion
  • Motivate AMs to learn and grow daily, to prepare them for their next role
  • Recommend tactics to drive initiatives and improve performance and productivity
  • Work with recruiting to hire the best individuals for the AM organization
  • Assist in the development and ongoing management of our AM onboarding process to drive maximum productivity for AMs
  • Responsible for relevant HR duties for all AM direct reports

What We Offer

Competitive salary plus commissions paid quarterly

  • 30 days - Christmas Bonus
  • 12 vacation days (from the first year)
  • 100% holidays bonus
  • Private Health Insurance (SGMM)
  • 5% Grocery Coupons (With legal cap)
  • 5% Savings Funds (Fondo de Ahorro)
  • Internet/electricity allowance (monthly paid)
  • Profit-share, Mexican entity
  • Round trip tickets around Mexico to a place you haven’t been twice a year.
  • Unlimited ebooks
  • Paid for educational courses that relate to your work
  • Top line equipment

What next?

Submit your resume and answers to the below questions. Good luck

#Guadalajara

About Us

  • We’re BCorp certified & believe in succeeding sustainably as one global team.
  • We’re committed to ensuring all our team feel welcome, included, and respected
  • We support the flexibility to work from anywhere, great benefits above the law, generous parental leave, wellness programs, social connection and learning opportunities to help you grow.

By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy .

Envato is proud to be a 2024 Circle Back Initiative Employer and we commit to respond to every applicant.

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