Operational Excellence Sr. Lead
hace 1 mes
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.
In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
THE OPPORTUNITY:
As an Operations Lead, you’ll play a key role in our organization by being responsible for defining quality standards for deliverables, maintaining process adherence, and optimizing team performance.
You’ll report directly to the center´s managing director, ICC Mexico Head, and together with a group of Initiative Leads such as Scrum Masters or Delivery Managers should work to ensure all teams are following common processes, best practices and standards, as well as providing insights from our initiatives to drive continuous improvement.
If you’re passionate about optimizing processes, driving excellence, and fostering collaboration, we encourage you to apply for this exciting role as our Operations Lead
RESPONSIBILITIES:
- Report directly to Head of ICC and collaborates with global BU / IT organizations to ensure that products / platforms are successfully delivered to businesses.
- Assist in compliance, processes, statutory filings and integrating operations reports.
- Provide leadership to cross-functional organizations including squads / chapters composed of multiple projects / work streams in the successful delivery of high-impact digital-tech and data initiatives.
- Monitor and report out the deliverables quality KPIs across Pods/Squads.
- Responsible for utilization of the center and technological deliveries of platforms and products to business units
- Drives an internal process towards creating optimal processes, standards and infrastructure for the center.
- Influence and manage an optimization plan for supplier use for IT domains on an operational, tactical and strategic level. Draft and operationalize KPI’s for suppliers to different levels of support to match optimal partnership with ICC
Process Adherence:
- Monitor and maintain best practices: Ensure that our established processes and guidelines are followed consistently across all teams (e.g., SDLC, SLAs are met, quality criteria, etc.).
- Identify process gaps: Continuously assess existing workflows and identify areas for improvement as well as identifying root causes for issues for risk mitigation.
- Implement process, tools, and resources enhancements: Drive process improvements for all value streams and support processes. Partner with site leadership (e. g. Mex ICC Head, GCL, Delivery, Quality, etc.) and partners develop impactful, capable teams and tools that achieve sustained performance improvement.
Quality Management:
- Quality Benchmarks: Collaborate with cross-functional teams to establish clear quality benchmarks for deliverables.
- Quality Guidelines: Develop and document quality assurance processes and guidelines.
- Deliverable Quality: Ensure that all solutions, products, and deliverables meet high-quality standards to prevent issues and meet the expectations of our stakeholders.
- Quality Control: Implement quality control processes to catch and rectify any deviations.
- Continuous Improvement: Foster a culture of continuous improvement by promoting quality awareness.
Metrics:
- Process Metrics: Define and track key performance indicators (KPIs) for each pod (team) in partnership with the GCL to monitor the efficiency and effectiveness of specific processes, such as: Downtime, Deployment Frequency, Change Failure Rate, to name a few.
- Quality Metrics: Define and track quality metrics to assess the performance, effectiveness, and overall quality of the service and initiatives we deliver, such as: Defect Rate, First Time Pass Rate, Fail and Pass Rate, Code Coverage, escaped defects found, Defect Distribution, etcetera.
- Compliance Metrics: Measure adherence of our initiatives to regulations, standards, and guidelines (e.g. % Adherence to SDLC, # of Security Vulnerabilities, Adherence to Security Guidelines).
- Manage process improvement efforts, using quality methodologies and principles.
Alignment with Global Chapters:
Collaboration: Liaise with representatives from 12 different global chapters within the organization.Alignment Strategies: Develop strategies to align chapter-specific goals with overall organizational objectives.Communication Bridge: Serve as a communication bridge between chapters, ensuring consistent messaging and coordination.Capacity Planning: Work closely with the ICC Delivery Lead to optimize resource allocation and workload distribution.Qualifications:
Education:
Bachelor’s or Master’s degree in Computer Science, Business, Engineering, Operations Management or related fields.Certifications (Desirable):Project Management Professional (PMI)Certified Scrum Master or Product Owner (Preferred institutions are Scrum Org, Scrum Alliance,ITILLean Six SigmaRelevant experience in a Global Environment working with multidisciplinary teams across the world in different countries and time zones.10 years of operational experience working in a software development environmentEffectively communicate with varying levels of management i.e. IT Executives, IT Project Managers, Supplier Representatives, etc. Collaborative partner able to influence and drive accountability across organizational and domain boundaries. Advocates for needed change across the organization that add to our success. Prior experience in managing supplier and/or customer relationships. Experience with technology evaluation, deployment and project management in an Agile environment is required. Ability to work collaboratively and influence others in a matrix setting. Strong organizational skills, attention to detail, ability to work independently and prioritize work. Excellent written and oral communication skills - professional English requiredAbility to work in a global, multi-cultural environment. Relevant experience working in a hybrid environment: on-site and virtual.Experience performing formal quality assurance reviews in partnership with the Testing or Quality Assurance Practice.Familiarity and practical experience working in a fast-paced Scaled Agile Environment.Strong analytical skills and ability to structure reports , work in relational databases and make data-driven decisions.Strong conflict resolution skills to empower teams and drive results.Excellent communication and interpersonal skills fostering collaboration and building strong relationshipsExcellent organizational skills and ability to manage multiple initiatives.Leadership qualities with the ability to motivate and guide teams, team playerPrevious experience working in a pharmaceutical company is a plus.Green Belt Certified or Black Belt Trained is a plus
WHAT TAKEDA CAN OFFER YOU:
•Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.
•At Takeda, you take the lead on building and shaping your own career.
•Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
•Competitive Salary + Performance Annual Bonus
•Monthly Supermarket and Food Vouchers
•Flexible Working Schemes
•Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
•Additional Time Off
•Diversity, Equity, and Inclusion Programs
ABOUT ICC IN TAKEDA:
•Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
•As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
•If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.
Locations
MEX - Santa Fe
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
-
Operational Excellence Sr. Lead
hace 4 semanas
Ciudad de México Tiger Text A tiempo completoDescription The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its...
-
Sales Excellence Lead
hace 4 semanas
Ciudad de México Viatris A tiempo completo3842 Viatris Healthcare México S. de R.L. de C.V At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality...
-
Sr. Manager, Fulfillment Operational Excellence
hace 4 días
Ciudad de México Baxter Healthcare A tiempo completoVantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...
-
Omnichannel Excellence Lead
hace 4 semanas
Ciudad de México Pfizer A tiempo completoBASIC QUALIFICATIONS - The Omnichannel Excellence Lead partner with EM Commercial Organization to optimize and maximize omnichannel marketing performance and capabilities. - This role is a strategic partner in deploying the omnichannel approach, advising EM Portfolio Marketing Leads on the optimal type of digital content to address customer engagement goals...
-
Brand Excellence Lead
hace 3 semanas
Ciudad de México Tiger Text A tiempo completoDescription Propósito del puesto : El Brand Excellence Lead es quien lidera la preparación e implementación del proceso de brand planning anual de las marcas core, así como del proceso de lanzamientos de la LOC, en conjunto con los equipos crosfuncionales, maximizando el potencial de cada marca. Este rol garantiza el seguimiento y la medición de los...
-
Plant Director
hace 3 semanas
Ecatepec de Morelos, México Morgan Philips Executive Search A tiempo completoOur client is a globally recognized company, operating six plants across Europe and one in Mexico, is privately owned by equity investors. The company's growth trajectory has been propelled by strategic mergers and acquisitions, solidifying its position as the industry leader. In Mexico, we are seeking a Plant Director to lead the mexican operation. Reports:...
-
Sr. Operations Manager BPO
hace 3 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...
-
Operational Intelligence Manager
hace 6 días
Colonia Bosques de las Lomas, México Unilever A tiempo completo**Location**: Bosques, Mexico City **Terms & Conditions**: Full time position. Currently live in Mexico City. Have an advanced level of English. **ABOUT UNILEVER** Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the...
-
Sr. Operations Manager BPO- Querétaro
hace 3 semanas
Santiago de Querétaro, México Concentrix A tiempo completoJob Title:Sr. Operations Manager BPO- QuerétaroJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...
-
Commercial Excellence Executive
hace 4 semanas
Ciudad de México Bayer A tiempo completo**Bayer es una compañía global con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la oportunidad de ser parte de una cultura en la que valoramos la pasión de nuestros colaboradores por...
-
Team Lead
hace 2 semanas
Ciudad de México PSC Industries A tiempo completoi Ad i Ad Customer Success Team Lead Estamos en busca de un **Team Lead**, el cuál será el encargado de motivar, guiar y desarrollar a su equipo de trabajo. **Requisitos**: - Experiência previa como team lead - Experiência en atención al cliente - Inglés AVANZADO - Capacidad de liderazgo **Ofrecemos**: - Atractivo sueldo base - Vales de...
-
Global Chapter Lead
hace 6 días
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Sr. Service Owner
hace 6 días
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its...
-
Sr. Operations Manager BPO
hace 4 semanas
Ciudad de México Tiger Text A tiempo completoDescription The Sr. Operations Manager is responsible for : Strategic Oversight : Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control : Direct a team, ensure product / service quality, manage budgets, and maintain compliance with a...
-
Sr. Operations Manager BPO- Querétaro
hace 4 semanas
Santiago de Querétaro, México Concentrix A tiempo completoDescription The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on...
-
Sr. Operations Manager BPO
hace 4 semanas
Ciudad de México Concentrix A tiempo completoDescription The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on...
-
Lead Performance Engineer
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México GE Aerospace A tiempo completoJob Description SummaryLead Engineer for Performance engineeringA lead engineer within performance engineering is responsible for leading certification, fleet analysis and engine performance understanding for LEAP commercial turbofan engines.With a highly skilled/expert knowledge of the thermodynamics, modelling, functioning, and evaluation across product...
-
Test Lead
hace 6 días
Ciudad de México PSC Industries A tiempo completo**Project** Description**: · The client is a leading provider of a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected ... i Ad i Ad Senior/lead Aqa Engineer ID: 14806 · **What you will...
-
Account Lead Oncologia
hace 6 días
Ciudad de México PSC Industries A tiempo completo**Title**: · Account Lead · **Company**: · Ipsen Mexico S de RL de CV · Account lead for Neuroscience ... · i Ad · Lead Accountant · transforming the way clinical care teams work and communicate. · TigerConnect is seeking a highly skilled and detail-oriented Lead Accountant ... i Ad Accounts Payable/ Accounts Receivable, Lead . · Job Summary ·...
-
Especialista de MKT Sr Lead Generations Digital B2B
hace 4 semanas
Ciudad de México Edenred Finland Oy A tiempo completoEspecialista de MKT Sr Lead Generations Digital B2B page is loaded Especialista de MKT Sr Lead Generations Digital B2B Hae locations Mexico - Mexico City time type Kokopäiväinen posted on Julkaistu eilen job requisition id JR011804 Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia ratkaisuja, jotka...