Customer Service-Marítimo

hace 1 mes


Mexico City Kuehne Nagel A tiempo completo
Estamos en busca de un Customer Service Representative para el Ãrea de Sea Logistics en nuestra oficina corporativa. Tu función Por el tiempo determinado de acuerdo al proyecto, ser participe de la implementación de nuevos negocios a fin de asegurar la corecta coordinación y dar seguimiento sobre los servicios requeridos por los clientes asegurando el monitoreo del servicio y seguimiento del pronostico del volumen pactado. Tus responsabilidades
  • 1. Validar información del cliente, recibir la solicitud de cotización y entregar el check list
    2. Dar seguimiento en el proceso implementación (validar check list, subir información a carpeta compartida y participar en la junta de implementación, alta de
    agente aduanal y asegurar el correcto Set up en sistema)
    3. Realizar solicitud de reserva (Validación de guidelines, tarifas de compra y venta, vigencias de tarifa, proporcionar itinerarios,gestionar carta de
    intrucciones, crear Standard shipment, generar Consignment ID, generar ticket para solicitud de booking, cargar información en e-file)
    4. Realizar solicitud de reserva a Carrier y/o oficina de origen (Casos de importación)
    5. Coordinar el pesaje, ingreso de información en sistema y envío de información al carrier
    6. Seguimiento y monitoreo de las operaciones a cargo
    8. Ingresar Invoice Entry + Cost Entry + Confirm Expected GP en sistema a fin de asegurar la correcta provision de los servicios utilizados
    8. Apoyar en las instrucciones y preparación de embarque
    9. Realizar monitoreo de fecha de arribo y solicitud de liberación
    10. Envíar documentación comercial , confirmación de booking y validar pedimento.
    11. Atender los requerimientos y necesidades de los clientes asignados
    12. Crear y mantener SOP y/o WI (Standard Operational Prodecure y/o Working Instructions ) de las cuentas a cargo.
Tus habilidades y experencias

Titulado (Negocios Internacionales , Ingeniería Industrial, de Transporte o carrera afín)

Experiencia mínima de 2 años en un puesto similar

Inglés Conversacional (Indispensable)

Enfoque de servicio al cliente

Habilidades de negociación

Comunicación asertiva 



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