Customer Service
hace 4 semanas
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.
Todos los días, nos levantamos al desafío de hacer una diferencia y así es como el papel Customer Service & Resolution coordinator tendrá un impacto:
Las responsabilidades clave para esta función incluyen:
Ser vínculo con el partner de la conciliación de piezas del programa de pacientes del partner
Hacer cálculos de Nota de Credito y comunicación al KAM para confirmación al cliente
Seguimiento gestión notas de crédito relacionadas al portafolio de “alianzas” con los clientes y equipo comercial Ser vínculo con Shared Service para seguimiento de AR (Accounts receivable) y AP (Account payable) catalogo “Alianzas”
Seguimiento con área comercial y abasto del forecast compra – demanda del Catalogo “Alianzas”
Seguimiento compras internas en unidades Viatris-Partner para conciliación de Notas de crédito generades del partner hacia Viatris
Seguimiento notas de crédito partner relacionadas a programa a paciente
Contacto con Marketing para conciliación de muestras médicas y seguimiento a gestión de nota de crédito por las mismas
Comunicación con finanzas sobre conciliaciones con el partner para asegurar impacto en estados financieros
Las calificaciones mínimas para este rol son:
Licenciatura en Finanzas, Contabilidad, Ingeniería industrial o afines
Manejo avanzado de Excel y PowerPoint
Conocimiento básico en Order to cash en SAP o algún ERP
Experiencia en cuentas por cobrar, cuentas por pagar
Finanzas básicas de ventas
Experiencia en Planeación de ventas
Experiencia en áreas de resolución y Servicio al cliente
Desarrollo de redes de colaboración
Comunicación y escucha asertiva
Enfoque en el cliente
Orientado a resultados
Auto aprendizaje
Responsabilidad
Agilidad al cambio
Resiliencia
Capacidad de análisis cuantitativo y cualitativo
At Viatris, we offercompetitivesalaries, benefitsandan inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
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