IT Support on site

hace 3 días

Ciudad de México HCLTech A tiempo completo

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.HCL is looking for a IT Support Specialist on site with below requirements:2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)2+ years’ experience in business communication platforms such as messaging, video conferencing.The Onsite Support Specialist is responsible for Lead and providing support on site.Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc.The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote executivesIndependently resolve complex, break/fix issues in person or via telephonePerform installations, replacements, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide technical support to Office Services as neededProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutionsWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportFlexibility to be on call during off hours and weekendsAbility to research and test new technologies and solutionsTime management and organizational skills*Work Zone: Interlomas #J-18808-Ljbffr

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