IA Operations Executive

3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.In this role, you will:Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launchConduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journeyBuild and configure AI assistants using internal tools, based on client needs and business logicCollaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experienceMaintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progressDeliver the first version of the AI promptly and ensure it meets quality standards before going liveMonitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risksProvide initial training and resources to help clients test and understand their AI agent.RequirementsProven experience in Customer Experience, Onboarding, or Technical Support rolesAbility to analyze client needs and translate them into technical configurationsExperience creating and managing JSONs, and understanding of structured logic flowsFamiliarity with automation tools like Zapier is a plusStrong organizational skills, with the ability to manage multiple onboarding projects in parallelTeam player who can collaborate across departments and adapt to dynamic environmentsA strong passion for technology, innovation, and artificial intelligenceExcellent verbal and written communication skills, with a proactive, client-first attitude.BenefitsLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skillsOpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional usePaid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balanceSoft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you likeSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Darwin AI by 2xSign in to set job alerts for “Operations Executive” roles.Area Shift Manager, Last Mile OperationsMexico City Metropolitan Area 2 months agoMexico City, Mexico $900.00-$1,000.00 3 weeks agoOperations Manager, Last Mile OperationsArea Shift Manager, Last Mile OperationsMexico City Metropolitan Area 2 weeks agoCommercial Performance & Operations Assistant ManagerArea Shift Manager, Last Mile OperationsArea Shift Manager, Last Mile OperationsShift Area Manager, Last Mile OperationsMexico City Metropolitan Area 2 weeks agoShift Area Manager, Last Mile OperationsShift Area Manager, Last Mile OperationsShift Area Manager, Last Mile OperationsAssociate Content Operations Manager - TikTok LIVEJr Operations Manager - Customer SupportMexico City Metropolitan Area 1 month agoOperations Assistant Manager - Ocean ShippingMexico City Metropolitan Area 2 weeks agoMexico City Metropolitan Area 2 months agoShift Area Manager, Amazon Operations MexicoContent Operations Manager - TikTok LIVEWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr