Customer Success Manager

Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, driving collection efficiencies, reducing delinquencies and non‑performing loans (NPLs). We provide Digital‑Only consumer engagement, recovery and collection solutions for consumer lending, retail, telecom and fintech organisations, helping them grow in under‑penetrated new‑to‑credit and thin‑file segments. Our clients span India, South Asia, South‑East Asia, Africa and LATAM. Datacultr is headquartered in Dubai with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi and Mexico City; our Development Centre is in Gurugram, India. Position Overview We are seeking an experienced Technical Account or Post‑Sales Technical Management professional with a strong background in SaaS and financial services, capable of blending technical expertise with commercial acumen. The role bridges Customer Success, Technical Consulting and Sales Enablement to ensure clients achieve measurable outcomes while contributing to revenue growth. Client Success & Relationship Management Serve as the primary technical and business point of contact for key clients, building deep partnerships with CXOs, business heads and IT stakeholders. Understand client objectives, challenges and technology ecosystems to align Datacultr’s platform with strategic goals. Proactively monitor customer health, adoption trends and satisfaction for long‑term retention. Own commercial expansion within assigned accounts, identifying upsell, cross‑sell and renewal opportunities aligned with customer needs. Collaborate with internal Sales and Customer Success teams to design tailored proposals and business cases that demonstrate ROI. Drive quarterly business reviews (QBRs) with clients to showcase platform value, usage insights and new product capabilities. Partner with Sales leadership to contribute to revenue forecasts, pipeline planning and expansion targets. Support the pre‑sales process for renewals and new opportunities by articulating technical capabilities, preparing demos and responding to RFPs / RFIs. Technical Consultation & Solution Delivery Provide consultative guidance on product best practices, architecture and integrations for financial institutions. Lead technical onboarding and configuration for new customers to ensure smooth implementation and adoption. Translate business requirements into actionable platform configurations in close collaboration with Product and Engineering teams. Act as client advocate during technical escalations, ensuring timely resolution through cross‑functional coordination. Communicate incident status, mitigation steps and resolution timelines effectively with clients and internal stakeholders. Training, Reporting & Insights Design and deliver training sessions, workshops and technical documentation for client teams. Develop data‑driven reports and dashboards on usage metrics, engagement and ROI to guide strategic decision‑making. Share client feedback and market insights with internal teams to influence product roadmap and innovation priorities. Key Requirements Minimum 1 year of sales experience (B2B Enterprise), preferably in technology, financial services or SaaS. Proven ability to achieve or exceed sales targets. Excellent communication, negotiation and interpersonal skills. Strong presentation and persuasion abilities. Basic understanding of CRM tools and sales tracking systems. Self‑motivated, goal‑oriented and comfortable working with minimal supervision. Bachelor’s degree in Business Administration, Marketing or a related field (preferred). What We Offer Competitive compensation structure with performance‑based incentives tied to account growth. Exposure to global financial clients and next‑gen SaaS technologies. Collaborative, innovation‑focused environment. Comprehensive health and wellness benefits. Location & Work Model Remote from Mexico City. Immediate joining possible. Seniority level: Mid‑Senior Employment type: Full‑time Industries: Technology, Information & Internet, Financial Services #J-18808-Ljbffr