Remote Customer Success Manager
hace 2 semanas
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From Home)Location: Hybrid setup from Mexico CityPosition Type: Full-timeSalary : $55,500 USD/annual + bonus based on performance paid via Remote.Schedule: Monday to Friday, 9:00am - 5:00pm Central TimeOur client offers an industry-leading platform that empowers companies of all sizes and industries to build robust and sustainable businesses. Their powerful suite of customer success, product, community, and education solutions enables businesses to scale efficiently, foster internal alignment, and gain a holistic understanding of their customers. Hundreds of companies utilize their software, including nearly 200 publicly traded organizations and industry leaders like GE Digital, SAP Concur, and Zendesk. They maintain a global presence with offices in the US, UK, Netherlands, Israel, Japan, and India.They have also been recognized by Forbes as one of the top 100 private cloud companies, by Inc. As a Scaled Customer Success Manager, you will support a portfolio of 75-150+ clients within our client's Scaled segment, while also helping to establish their Customer Success (CS) function in Mexico City. Additionally, you will mentor other CS team members and assist global stakeholders in scaling the CS function throughout Latin America.Establish effective relationships with clients, delivering impactful and scalable customer experiencesHelp us hire, retain, and mentor Customer Success professionals in the regionServe as the customer's trusted resource for best practices in a scaled, automated environmentUtilize company technology to capture and manage customer goals, objectives, and success metrics at scaleProvide insightful feedback on client needs internally, collaborating closely with internal teams to enhance customer successRepresent the company professionally in customer interactions and online communities2+ year(s) of experience in Customer Success or related customer-facing roles~ Familiarity or hands-on experience with Customer Success platforms preferred (Gainsight)~ Understanding of Customer Success principles, including customer lifecycle management and adoption strategies~ Ability to create structure in ambiguity – You adapt quickly, design scalable processes, and act decisively in urgent situations~ At the company, we're passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
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Customer Success Manager
hace 4 semanas
Mexico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Remote Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Remote Enterprise Customer Success Manager
hace 7 días
Mexico City Limelight Health A tiempo completoA leading customer experience platform in Mexico is seeking an Enterprise Customer Success Manager to build strong relationships and ensure product adoption. This role involves guiding customers on using the Gladly platform, resolving issues, and implementing customer feedback. The ideal candidate will have B2B client-facing experience and strong...
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Remote-First Customer Success Manager
hace 4 semanas
Mexico City Creatio A tiempo completoA global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication...
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Remote Customer Success Manager
hace 3 semanas
Mexico City EFEX A tiempo completoEFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica.Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada.El Customer Success...
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Senior Technical Customer Success Manager – Remote
hace 3 semanas
Mexico City JumpCloud A tiempo completoA leading directory management platform is seeking a Technical Customer Success Manager based in Mexico to ensure outstanding customer experiences via technical support. The role involves engaging with customers, troubleshooting issues, and developing strong relationships to drive product adoption and retention. Successful candidates will have 2+ years in...
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Remote Customer Success Manager
hace 4 semanas
Mexico City Guesty A tiempo completoGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia,...
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Customer Success Manager
hace 3 semanas
Mexico City EFEX A tiempo completoSobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...
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Remote Customer Success Manager
hace 2 semanas
Mexico City SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about...
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Remote Customer Success Manager – Growth
hace 7 días
Mexico City TRSS A tiempo completoA global media technology company seeks a Customer Success Manager in Mexico City. You will champion client relationships, drive adoption of the Imagen platform, and develop success plans. The ideal candidate should have 3-5 years of experience in Customer Success or Account Management, possess strong technical and communication skills, and be fluent in...
