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Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.
Guesty is looking for an ambitious, tech-savvy, entry level Customer Success Manager to join our growing Americas team The Customer Success Manager role is critical for our Americas' customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. Serve as an escalation point for customer concerns about all Guesty Products and Services
Negotiate commercial terms for new product upsells and contract renewals
Become an expert in the short-term rental industry, especially as it relates to the Americas' markets
Deliver training on new and existing features
1 year of experience in a customer-facing role, ideally within a technology or software company.
~ A keen interest in Customer Success, Account Management, or a similar client-focused role.
~ Basic technical aptitude and a willingness to learn complex software.
~ Comfortable working with remote teams and clients.
~ Willingness to travel occasionally to clients within the United States and Canada, and potentially to our R&D center in Israel for training and team meetings.
~ Experience in the hospitality or property management industry is a plus
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