Customer Success Specialist
hace 3 semanas
The Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post‑Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do? Proactively drive adoption, usage, net retention, and renewals by optimising customer experience. Act as the connecting thread for internal teams with the customer across the customer journey. Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realisation. Serve as a trusted adviser and advocate for clients. Create customer success plan with each client. Monitor and maintain customer health. Educate clients on business value of solutions. Aid customers in usage and value realisation of solutions. Partner with Account Executive(s) in preparing and conducting quarterly business reviews. Drive customer advocacy within Equifax. Utilise voice of the customer to inform product road‑maps. Coordinate internal COE teams to benefit of customers. Provide clients transparency on status of issues / requests. Assist with resolution of customer support issues. What experience you need? Bachelor's degree in related discipline or equivalent experience. 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client‑facing role. 5-7 years of experience promoting value through the customer experience. 5-7 years of experience working with complex, multi‑divisional, multi‑geographical customers. 5-7 years of experience working with cross‑functional teams. Advanced English proficiency. What could set you apart? Exceptional ability to communicate and foster positive business relationships. Ability to establish milestones and keep all team members on task. Strong project management skills. #J-18808-Ljbffr
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Customer Success Specialist Farming
hace 5 días
Xico, México Doctoralia Mexico A tiempo completoOfertaOfertas de Customer Success Specialist Farming...Resumen de la posición¿Este trabajo es un acierto o un fracaso?Experiencia mínima de 2 años como Key Account Manager o puestos similares.Experiencia demostrable en ciberseguridad, IT o tecnología.Conocimiento en: firewalls, SOC, SIEM, endpoint, cloud, etc.Habilidades sólidas de negociación y...
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Customer Success Specialist Farming
hace 5 días
Xico, México Doctoralia Mexico A tiempo completoOfertaOfertas de Customer Success Specialist Farming...Resumen de la posición¿Este trabajo es un acierto o un fracaso?Experiencia mínima de 2 años como Key Account Manager o puestos similares.Experiencia demostrable en ciberseguridad, IT o tecnología.Conocimiento en: firewalls, SOC, SIEM, endpoint, cloud, etc.Habilidades sólidas de negociación y...
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Customer Success Specialist
hace 3 semanas
Xico, México Tuotempo A tiempo completoCompany Description Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest...
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Strategic Customer Success Renewal – HR Tech
hace 5 días
Xico, México Sas A tiempo completoUna empresa dedicada a soluciones tecnológicas en Veracruz busca un Customer Success Renewal Specialist. Este rol es clave para asegurar la adopción exitosa de herramientas tecnológicas en el área de recursos humanos. Se requieren 4 años de experiencia en Customer Success, especialmente en el sector HR Tech, y habilidades en control de proyectos y...
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Customer Success Trainer
hace 3 semanas
Xico, México Docplanner A tiempo completoEl Customer Success Trainer es responsable de diseñar implementar y gestionar programas de capacitación orientados a fortalecer las habilidades y conocimientos del equipo de Customer Success. Su objetivo principal es asegurar que los Customer Success Managers Onboarding Specialists y demás miembros del área cuenten con las herramientas metodologías y...
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Customer Success Renewal Specialist
hace 5 días
Xico, México Sas A tiempo completoOfertas de Customer Success Renewal Specialist... UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Serás el puente estratégico entre nuestros clientes y la tecnología. Este rol lidera la...
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Customer Success Renewal Specialist
hace 5 días
Xico, México Sas A tiempo completoOfertas de Customer Success Renewal Specialist... UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Serás el puente estratégico entre nuestros clientes y la tecnología. Este rol lidera la...
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Customer Success Manager
hace 3 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 3 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Executive
hace 3 semanas
Xico, México Getdarwin A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...
