Customer Success Specialist
hace 17 horas
The Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post‑Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do? Proactively drive adoption, usage, net retention, and renewals by optimising customer experience. Act as the connecting thread for internal teams with the customer across the customer journey. Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realisation. Serve as a trusted adviser and advocate for clients. Create customer success plan with each client. Monitor and maintain customer health. Educate clients on business value of solutions. Aid customers in usage and value realisation of solutions. Partner with Account Executive(s) in preparing and conducting quarterly business reviews. Drive customer advocacy within Equifax. Utilise voice of the customer to inform product road‑maps. Coordinate internal COE teams to benefit of customers. Provide clients transparency on status of issues / requests. Assist with resolution of customer support issues. What experience you need? Bachelor's degree in related discipline or equivalent experience. 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client‑facing role. 5-7 years of experience promoting value through the customer experience. 5-7 years of experience working with complex, multi‑divisional, multi‑geographical customers. 5-7 years of experience working with cross‑functional teams. Advanced English proficiency. What could set you apart? Exceptional ability to communicate and foster positive business relationships. Ability to establish milestones and keep all team members on task. Strong project management skills. #J-18808-Ljbffr
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Hybrid Customer Success Ops Lead
hace 4 semanas
Xico, México Tigerconnect A tiempo completoA leading healthcare technology firm is looking for a Customer Success Operations Specialist in Mexico. This role is focused on enhancing the efficiency of customer success programs through collaboration with cross-functional teams. The ideal candidate should have 2+ years of experience in customer success or sales operations, expertise in CRM systems, and...
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Customer Success Specialist
hace 17 horas
Xico, México Tuotempo A tiempo completoCompany Description Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest...
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Hybrid Customer Success Operations Lead For Scalable Saas
hace 4 semanas
Xico, México Tigerconnect A tiempo completoA leading healthcare technology firm is seeking a Customer Success Operations Specialist in Mexico to enhance efficiency in customer success programs.The ideal candidate has 2+ years of experience in customer success or sales operations, possesses CRM systems expertise, and is comfortable working in a fast-paced environment.This role involves collaborating...
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Hybrid Customer Success Operations Lead For Scalable Saas
hace 4 semanas
Xico, México Tigerconnect A tiempo completoA leading healthcare technology firm is seeking a Customer Success Operations Specialist in Mexico to enhance efficiency in customer success programs.The ideal candidate has 2+ years of experience in customer success or sales operations, possesses CRM systems expertise, and is comfortable working in a fast-paced environment.This role involves collaborating...
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Client Success Specialist
hace 2 semanas
Xico, México Pgls A tiempo completoCompany Overview Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity,...
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Client Success Specialist
hace 2 semanas
Xico, México Pgls A tiempo completoCompany Overview Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity,...
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Trilingual Partner Success Specialist
hace 2 semanas
Xico, México Convergys A tiempo completoA global technology solutions provider is seeking a Specialist, Partner Success - Trilingual to enhance sales processes for channel partners in Mexico City.The role involves managing key relationships, improving customer retention, and conducting performance reviews.Required skills include fluency in English, French Canadian, and Mexican Spanish, along with...
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Customer Success Trainer
hace 17 horas
Xico, México Docplanner A tiempo completoEl Customer Success Trainer es responsable de diseñar implementar y gestionar programas de capacitación orientados a fortalecer las habilidades y conocimientos del equipo de Customer Success. Su objetivo principal es asegurar que los Customer Success Managers Onboarding Specialists y demás miembros del área cuenten con las herramientas metodologías y...
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
