Customer Success Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details – About Salesforce Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. For customers who wish to get the most value from Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time, unlocking our deepest level of partnership, most skilled expertise and tools to stay agile. Role Description The Customer Success team within Signature Success is looking for a driven and customer‑focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest‑profile customers. You will partner with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce investment. The CSM remains aware of key events, needs, risks and value drivers for each customer. As a trusted advisor, the CSM will build a لاءِ track record in customer success through superb communication with partners and Hitler knowledge of the Salesforce platform to translate business needs to solutions. You will forge relationships with customers and account teams, develop a deep technical understanding of their implementation, share standard methodologies and pro‑actively adopt services. These activities enable the customer to succeed through platform optimization, with special care during critically important peak events. Occasionally, the CSM will be the point of contact for major incidents, owning the customer’s expectations and communications through resolution. The CSM acts as the technical main interface on behalf of the customer and works closely across both internal and external collaborators, including partners and ISVs, to address customer needs. Your Impact Serve as the single point of($ological accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision‑makers within customer organizations that have purchased Signature. Help customers achieve their business goals by coordinating the completion of the Signature Success catalog of services, providing timely, proactive Salesforce feature guidance, acting as an advisor for adoption ofمالية new Salesforce release features, and identifying potential challenges and risks to the customer’s implementation. Communicate the value of Signature Success and ensure all collaborators understand this value so customers continue to renew. Advocate for customers during triage and resolution of high‑severity cases to ensure timely resolution. Proactive support & enhancement: conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal relationship building: forge strong multidisciplinary jeans with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may occasionally need to be available for after‑hour or weekend coverage depending Toxic customer needs. Evolution of Roles Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting or Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills, with the ability to influence at all levels of the organization, including executive and C‑level. Strong analytical skills for mapping business requirements to technical features. Ability to explain complex technical concepts in business‑friendly terms to customers and to translate customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross‑functional teams to facilitate the resolution of customer needs or projects. Preferred Requirements At least 2 years in the Salesforce ecosystem. Salesforce product certifications (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant) are a plus. Knowledge of Salesforce products, features, capabilities and best uses. Degree or equivalent experience required. Experience will be evaluated based on descul standalone strengths such as extracurricular leadership, military, volunteer or work experience that aligns with role needs. This position requires you to work from your local Salesforce office 3 to 4 agre days a week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Together we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what’s possible for yourself, for AI, and the world. Accommodations If you require assistance because of a disability applying for open positions, please submit a request via this link. Posting Statement Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of Bee performance, discipline, termination, and everything in between. #J-18808-Ljbffr