Call Center Sales Manager
hace 2 semanas
Sales Operations Leader for a Debt Solution call center Job Overview: The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction. Salary: $30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits Requirements 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role. Proven track record in managing sales-driven call center environments and achieving sales targets. Strong knowledge of Call Centers, Sales, and driving performance. English Fluent, both written and verbal. 1 year of similar experience. Types 35 words per minute. Charismatic and influential leadership abilities. Meticulous attention to detail, and accuracy. Excellent analytical and problem-solving skills. Ability to handle confidential information with integrity. Capable of working independently and as part of a team. Can manage multiple projects simultaneously. Effective at time-management and organizational skills. Stays current with industry trends and advancements. Proficient in using computers, CRM software, and other relevant tools. Key Responsibilities Supervise and mentor the team to ensure effective performance and development. Develop and implement strategies to drive sales growth and improve conversion rates. Conduct regular performance evaluations, provide feedback, and address any performance issues. Foster a positive and motivating work environment to enhance team morale and productivity. Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met. Conduct regular sales reviews and develop action plans to address performance gaps. Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control. Ensure adherence to company policies, procedures, and compliance requirements. Optimize operational processes to enhance efficiency and reduce costs. Support and improve on quality assurance programs to ensure high levels of call handling. Address escalated customer issues and ensure timely resolution. Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management. Analyze data to identify trends, opportunities for improvement, and areas of concern. Develop and deliver training programs for new hires and ongoing development for existing staff. Identify training needs and ensure that staff receive the necessary training to perform their roles effectively. Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes. Coordinate with other departments to ensure alignment and support for project goals. Hours 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM Job Details Tipo de puesto: Tiempo completo Sueldo: $30,****** - $50,****** al mes Tipo de jornada: Turno de 8 horas Lugar de trabajo: Empleo presencial #J-18808-Ljbffr
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Sales Representative
hace 4 semanas
Tijuana, México Sunrise Call Center A tiempo completo**Job Summary**:**Key Responsibilities**:- Make outbound calls to potential customers & schedule appointments for our sales representatives- Achieve set appointment scheduling targets and key performance indicators (KPIs)- Provide exceptional customer service by answering questions and resolving concerns- Maintain up-to-date knowledge of company products and...
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Sales Representative
hace 13 horas
Tijuana, México Sunrise Call Center A tiempo completo**Job Summary**: **Key Responsibilities**: - Make outbound calls to potential customers & schedule appointments for our sales representatives - Achieve set appointment scheduling targets and key performance indicators (KPIs) - Provide exceptional customer service by answering questions and resolving concerns - Maintain up-to-date knowledge of company...
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Call Center Site Manager
hace 1 semana
Tijuana, México Apex Call Centers A tiempo completoSupervisión de todo el personal administrativo y operativo, requisitos de las instalaciones, informe a la alta dirección. Poseer excelente capacidad de organización y dotes de liderazgo, además de habilidad para solucionar problemas. Sólidos conocimientos de los procesos de elaboración de informes. Excelente capacidad de organización y dotes de...
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Call Center Site Manager
hace 1 semana
Tijuana, México Apex Call Centers A tiempo completoSupervisión de todo el personal administrativo y operativo, requisitos de las instalaciones, informe a la alta dirección. Poseer excelente capacidad de organización y dotes de liderazgo, además de habilidad para solucionar problemas. Sólidos conocimientos de los procesos de elaboración de informes. Excelente capacidad de organización y dotes de...
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Call Center Quality Assurance Analyst Jr
hace 7 días
Tijuana, México Sunrise Call Center A tiempo completoReview agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...
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Call Center Sales Agent
hace 2 semanas
Tijuana, México Recluta Agencia A tiempo completo**Debt Relief Call Center Sales in Tijuana**We provide a list of warm leads in need for a debt relief programYour job as a sales agent with us is to help these customers to understand the debt relief program and assist on the Sales Closing process to earn commissions.We're Looking for English Speakers with experience in Call Center Sales to join a Credit...
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Sales
hace 3 semanas
Tijuana, México Baja Call Center A tiempo completoOur representatives will be responsible for attending a high volume of both inbound and outbound calls from customers interested in our insurance services. Our representatives will verify if prospective customers are qualified for a better quote on their Medicare, Home or Car Insurance and if applicable, calls will be transferred to a licensed broker to...
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Call Center Dental Sales
hace 2 días
Tijuana, México 2 Morrow Enterprises A tiempo completoMust have at least 3 years call center experience in Sales and Customer Service. This is a work from home position however you must live within a 2 hour drive of Tijuana (Examples: Rosarito, Ensenada and Tecate) We are rapidly expanding our sales team. Our competitive compensation plan includes paid training, base pay, with monthly bonus opportunities. We...
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Call Center Automotive Software Sales
hace 2 semanas
Tijuana, México 2 Morrow Enterprises A tiempo completoDo you want the opportunity to work from home? We are rapidly expanding our automotive software sales team. Our competitive compensation plan includes paid training, base pay, with monthly bonus opportunities. We are actively interviewing for immediate full time call center software sales agents. **Requirements**: - Experience working with Car...
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Call Center Supervisor in Tijuana
hace 2 semanas
Tijuana, México Apex Call Centers A tiempo completoLooking for an Experienced Supervisor of Campaign's in call center's **Responsibilities**: - Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. - Hire and onboard new employees -...
