Senior, Client Success
hace 3 semanas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Proactively Reach Out and Retain At‑Risk Clients (Retention) Serve as the primary point of contact for assigned, ensuring a positive and seamless experience Proactively engage clients to assess satisfaction and identify potential issues before they escape Analyze client feedback, usage data, and behavior to detect churn risks and take appropriate action Collaborate with internal teams (support, sales, product, marketing, etc) to resolve client concerns and ensure alignment on client needs Advocate for client needs internally to help drive product or service enhancements Track and report on client retention metrics and trends Use of various CRMs – Salesforce, etc., internal tools and programs to help aid our clients and their accounts Resolution may involve investigation into client’s support history or needs analysis based on client’s business needs Proactively engage these clients via phone and email to drive the value of our service and solutions directly to the success of their business Address escalations that impact the client continuing to work with the company Handle client complaints or escalations with professionalism and efficiency Responding to NPS feedback to effectively resolve client concerns Reaching out to new accounts to train and educate on the complexities integrated processing Identify upsell or cross‑sell opportunities in coordination with the sales team Handle-High Volume and High-Risk Pricing Reviews Have value‑driven and relationship building conversations with clients while addressing pricing needs Work together with Finance and Sales teams to address pricing requests through proactive efforts Negotiate with clients to establish a pricing plan both our company and their business can agree upon to successfully proceed Educate and answer client questions in regards to pricing structures, rates, fees, interchange, and statements Negotiate contract extensions when pricing adjustments are needed through the use of Addendums Business Partner Escalations and Client Experience Campaigns Effective handling of at‑risk client escalations shared through our mutual business Partner relationships Assist Business Partners with focused campaigns to enhance Client Experience and attrition efforts Client Support Functions Responds to inbound IM, phone and email inquiries from internal departments, clients and partners regarding the use of Global Payments products and services Acts as central point of contact to high‑profile clients, as needed Maintain ongoing client relationships and account management, as needed This list is not all‑inclusive as additional duties may be assigned by the supervisor. #J-18808-Ljbffr
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Senior, Client Success
hace 2 días
Mexico City Global Payments Inc. A tiempo completoSenior, Client Success Global Payments Inc. Description A dedicated client success professional responsible for nurturing and expanding relationships with valued global customers, ensuring an exceptional experience across all stages of the lifecycle. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring a positive and...
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Senior Client Success
hace 3 semanas
Mexico City Global Payment Holding Company A tiempo completoA leading payment technology firm in Mexico City is seeking a Senior Client Success professional to enhance client retention and manage relationships. This role involves proactivity in client engagement, addressing escalations, and handling high-volume pricing reviews. Candidates should have skills in data analysis and client services. Join a dynamic team...
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Senior EOS Integrator
hace 4 semanas
Mexico City Scalesource A tiempo completoSenior EOS Integrator & Client Success Leader – Scalesource • Ciudad de México, MexicoA leading staffing solutions company seeks an Integrator & Client Success Leader to manage operations and drive execution excellence. This senior role focuses on leadership across sales, marketing, and client success. Candidates must have experience in staffing or BPO,...
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Senior EOS Integrator
hace 4 semanas
Mexico City Scalesource A tiempo completoSenior EOS Integrator & Client Success Leader – Scalesource • Ciudad de México, MexicoA leading staffing solutions company seeks an Integrator & Client Success Leader to manage operations and drive execution excellence. This senior role focuses on leadership across sales, marketing, and client success. Candidates must have experience in staffing or BPO,...
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Senior Client Success
hace 2 días
Mexico City Global Payments Inc. A tiempo completoSenior Client Success role at Global Payments Inc. Responsibilities Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience. Proactively engage clients to assess satisfaction and identify potential issues before they escalate. Analyze client feedback, usage data, and behavior to detect churn risks and take...
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Client Success
hace 3 semanas
Mexico City PSC Industries A tiempo completoWe're hiring a Client Success Director who thrives in high‑stakes environments and drives performance at scale. · A builder who commands structure amid chaos and owns the post‑sale experience end‑to‑end — from onboarding to long‑term retention. · … Client Success Coordinator Are you driven by intellectual curiosity and a desire to solve...
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Client Success
hace 3 semanas
Mexico City PSC Industries A tiempo completoWe're hiring a Client Success Director who thrives in high‑stakes environments and drives performance at scale. · A builder who commands structure amid chaos and owns the post‑sale experience end‑to‑end — from onboarding to long‑term retention. · … Client Success Coordinator Are you driven by intellectual curiosity and a desire to solve...
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Senior, Client Success
hace 3 semanas
Mexico City Global Payment Holding Company A tiempo completoSenior, Client Success – Global Payments • Mexico City, Mexico Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600...
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Senior, Client Success
hace 3 semanas
Mexico City Global Payment Holding Company A tiempo completoSenior, Client Success – Global Payments • Mexico City, Mexico Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600...
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Client Success Director LATAM
hace 2 días
Mexico City Seedtag A tiempo completoJoin to apply for the Client Success Director LATAM role at SeedtagJoin to apply for the Client Success Director LATAM role at SeedtagWe’re looking for a Client Success Director LATAM to join our team and help shape the future of contextual advertising as we continue to expand globally.Who We AreAt Seedtag, we lead the way in contextual advertising with...
