Technical Customer Service Representative Cellphone Industry
hace 3 semanas
Technical Customer Service Representative Cellphone Industry Job Summary The Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and friendly assistance. Key Responsibilities • Assist customers with technical issues related to mobile phones, including device setup, connectivity, software updates, and basic troubleshooting • Diagnose and resolve problems involving calls, text messages, mobile data, apps, and operating systems (Android/iOS)• Guide customers through phone features, settings, and usage instructions • Handle inquiries about mobile plans, device compatibility, warranties, and accessories • Escalate complex technical issues to higher-level support when necessary • Document customer interactions, issues, and resolutions accurately in the system • Maintain up-to-date knowledge of new devices, operating systems, and mobile technology • Deliver professional, friendly, and efficient customer service via phone, chat, email, or in-person support Required Skills and Qualifications • Basic to intermediate knowledge of smartphones, mobile networks, and operating systems • Strong problem-solving and analytical skills • Excellent verbal and written communication skills • Ability to explain technical information in a simple, customer-friendly way • Patience and professionalism when handling customer concerns • Basic computer skills and experience using customer service or ticketing systems Preferred Qualifications • Previous experience in customer service or technical support • Familiarity with Android and iOS devices • Experience in the telecommunications or electronics industry • Ability to work flexible hours, including weekends or shifts (if applicable)
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Mexico City HONOR A tiempo completoTechnical Customer Service Representative Cellphone Industry Job Summary The Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and...
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Mexico City HONOR A tiempo completoTechnical Customer Service Representative Cellphone IndustryJob SummaryThe Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and...
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Customer Experience Specialist
hace 3 semanas
Mexico City HONOR A tiempo completoTechnical Customer Service Representative Cellphone IndustryJob SummaryThe Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and...
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Customer Experience Specialist
hace 1 semana
Mexico City HONOR A tiempo completoTechnical Customer Service Representative Cellphone IndustryJob SummaryThe Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and...
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Mexico City HONOR A tiempo completoDelivery and Logistics Officer (Cellphone Industry) Job Summary The Delivery and Logistics Officer is responsible for the safe, timely, and accurate delivery of cellphones and related accessories to retail stores, distributors, and customers. This role ensures proper handling of high-value electronic products, inventory accuracy, and coordination with...
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Delivery and Logistics Officer Cellphone Industry
hace 15 horas
Mexico City HONOR A tiempo completoDelivery and Logistics Officer (Cellphone Industry) Job Summary The Delivery and Logistics Officer is responsible for the safe, timely, and accurate delivery of cellphones and related accessories to retail stores, distributors, and customers. This role ensures proper handling of high-value electronic products, inventory accuracy, and coordination with...
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Delivery and Logistics Officer Cellphone Industry
hace 3 semanas
Mexico City HONOR A tiempo completoDelivery and Logistics Officer (Cellphone Industry) Job Summary The Delivery and Logistics Officer is responsible for the safe, timely, and accurate delivery of cellphones and related accessories to retail stores, distributors, and customers. This role ensures proper handling of high-value electronic products, inventory accuracy, and coordination with...
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Mexico City HONOR A tiempo completoDelivery and Logistics Officer (Cellphone Industry)Job SummaryThe Delivery and Logistics Officer is responsible for the safe, timely, and accurate delivery of cellphones and related accessories to retail stores, distributors, and customers. This role ensures proper handling of high-value electronic products, inventory accuracy, and coordination with...
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Inbound Customer Service Representative
hace 1 semana
Mexico City AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. Role Description This is a full-time (40 hrs/week) remote role for an...
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Inbound Customer Service Representative
hace 7 días
Mexico City AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. Role Description This is a full-time (40 hrs/week) remote role for...
