Associate Manager, Customer Experience

Zendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team execute and deliver targeted executive events & programs. This role requires the ability to manage multiple priorities and respond quickly to requests while remaining flexible to change. What you will do Meeting coordination in Google Calendar Data entry, analysis and reporting in Salesforce Program slide creation in Google Slides Support project-related activities as needed Establish and maintain strong working relationships with colleagues throughout the company, including C-staff, senior management, account teams, product management, marketing and Executive Assistants. Be a customer advocate - representing the voice of the customer and business value perspective across our packaged executive offerings and services Experience with Zendesk is a plus What you will need 5+ years of work experience in SaaS or technology company Prior experience working with account management, business operations, or program management teams Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively. Collaboration Skills: Strong teaming skills and experience to bring together diverse views. Results Oriented: A track record of consistently delivering excellent results, even in the face of a changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills. Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure. College degree preferred Where we work Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager. #LI-SM12 The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. #J-18808-Ljbffr