Customer Service Operations
hace 1 día
CUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service. We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey. Responsibilities Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution. Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.). Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery. Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey. Qualifications Minimum 2-3 year of experience in Customer Service, Operations, or a related role. Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required. High proficiency in English—both verbal and written. Strong problem-solving skills; able to take ownership and drive issues to closure. Exceptional attention to detail and organizational abilities. Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools. Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus). Ability to manage multiple tasks in a fast-paced environment. Bachelor's degree in business, marketing, supply chain, or a related field preferred. Basic knowledge of the sports industry and product assortment processes is a plus. Who You Are Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously. Strong interpersonal and communication skills; able to communicate effectively at all levels. Flexible and adaptable to rapid changes in the work environment. Highly detail-oriented with a commitment to accuracy and follow-through.
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Customer Service Operations
hace 3 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 2 días
Naucalpan de Juárez, Méx., México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 3 días
San Bartolo Naucalpan (Naucalpan Centro), México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 3 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 4 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service de Lunes a Viernes
hace 3 días
Naucalpan, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service de Lunes a Viernes
hace 1 día
Naucalpan, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service de Lunes a Viernes
hace 2 días
Naucalpan de Juárez, Méx., México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Team Lead
hace 2 semanas
Naucalpan, México The Functionary A tiempo completo**We are looking for a Customer Service Team Leader!****We offer**:- We provide laptops for you to develop the responsibilities.- Benefits (medical insurance, food vouchers, restaurant vouchers, vacations,Christmas bonus, PTO, etc.).- Growth opportunity.- The opportunity to learn from other cultures.- Work/life balance.- Great working relationships and...
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Customer Service
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Naucalpan, México Nex A tiempo completo**Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...
