Customer Service Operations
hace 2 días
CUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.ResponsibilitiesIdentify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.QualificationsMinimum 2-3 year of experience in Customer Service, Operations, or a related role.Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.High proficiency in English—both verbal and written.Strong problem-solving skills; able to take ownership and drive issues to closure.Exceptional attention to detail and organizational abilities.Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).Ability to manage multiple tasks in a fast-paced environment.Bachelor's degree in business, marketing, supply chain, or a related field preferred.Basic knowledge of the sports industry and product assortment processes is a plus.Who You AreExcellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.Strong interpersonal and communication skills; able to communicate effectively at all levels.Flexible and adaptable to rapid changes in the work environment.Highly detail-oriented with a commitment to accuracy and follow-through.
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Customer Service Operations
hace 7 horas
Naucalpan, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service
hace 4 semanas
San Bartolo Naucalpan (Naucalpan Centro), México Maxima Apparel A tiempo completoJob Description At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer...
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Customer Service Operations
hace 2 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 2 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 1 día
Naucalpan de Juárez, Méx., México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service Operations
hace 3 días
Naucalpan de Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service de Lunes a Viernes
hace 2 días
Naucalpan, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Customer Service de Lunes a Viernes
hace 7 horas
Naucalpan, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
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Digital Operations Specialist
hace 1 día
San Bartolo Naucalpan (Naucalpan Centro), México Maxima Apparel A tiempo completoJob Description – Digital Operations Specialist.Position SummaryThe Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and...
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Customer Service Team Lead
hace 1 semana
Naucalpan, México The Functionary A tiempo completo**We are looking for a Customer Service Team Leader!****We offer**:- We provide laptops for you to develop the responsibilities.- Benefits (medical insurance, food vouchers, restaurant vouchers, vacations,Christmas bonus, PTO, etc.).- Growth opportunity.- The opportunity to learn from other cultures.- Work/life balance.- Great working relationships and...
