Customer Care Representative
hace 6 días
Descripción del trabajo Customer Care Representative - chat. MX-DF-Mexico DF. At Percepta, we bring first‑class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on‑site in Mexico City, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. ¿Qué harás? Accurately respond to customer inquiries through instant messaging software. Utilize available resources to respond to customer inquiries. Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Consistently courteous with all customers and keeps all customer commitments. Remains knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. Adhere to and support all Percepta and Client ISO, Quality Systems and Q1 initiatives. Complete additional tasks/projects as needed. Maintain professional working relationships. Qué aportas High School Diploma required. Associates degree or 2+ years college coursework completed preferred. 1-2 years customer service experience, preferably in a contact‑center operations environment. Additional experience in customer sales, customer service, or digital communications is a plus. Excellent written communication skills. Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow‑up questions. Dynamic and engaging written communication style. Excellent interpersonal and business communications – verbal and written. Excellent customer service ability; use questioning skills to easily explore customer needs and concerns. Strong problem‑solving, troubleshooting experience. Lo que puedes esperar Competitive salary. Remote work. Loyalty Bonus (as of the second year worked). 12 days of vacation. Vacation Bonus (25% - 1st year; 50% - successive years). Christmas Bonus (15 days). Restaurant Card (after 90 days of employment). Life Insurance (24 months of salary). Training and Development opportunities (Percepta College). Award‑winning Employee Reward Program (Perci Perks). Employee Referral Program ($10,000 MXN after 90 days of employment). Employee Discount. #J-18808-Ljbffr
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