Client Success Manager
hace 1 día
Job Description A long-established and trusted global brokerage firm is seeking a strategic and hands-on Client Success Manager (Affiliate channel) to strengthen the commercial department within a dynamic Forex and CFD environment. With over 30 years of industry presence this firm has built a solid reputation for transparency, innovation and client success, offering a broad range of CFD products including forex, commodities, indices and more. Location: On-site Cancun Mexico Responsibilities: As a Client Success Manager, your broad responsibilities will include but are not limited to: Proactively reach out to and engage clients generated through the company’s CRM following structured outreach strategies. Guide approved clients through the onboarding process, supporting them toward their first deposit and active engagement. Develop and execute reactivation initiatives to re‑engage dormant clients and encourage ongoing trading activity. Handle client objections with confidence and professionalism, clearly communicating product value and benefits to achieve business goals. Act as the primary point of contact for clients, ensuring timely responses, efficient communication and smooth coordination with internal departments. Build and maintain long‑term relationships with clients, fostering trust, retention and overall satisfaction. Identify opportunities for clients to expand their engagement or explore additional services and platforms. Collaborate cross‑functionally with marketing and other teams to enhance the overall client journey and deliver a personalized experience. Communicate effectively across multiple channels—calls, emails and messaging platforms—adapting communication style to suit client preferences and cultural nuances. Manage workload and prioritize effectively to focus on high‑value opportunities and maximize business results. Requirements: Familiar with affiliate campaigns and proven track record of nurturing partnerships to generate revenues in Forex/iGaming or related spaces. Candidates with other affiliate experience such as e‑commerce, dating etc., who wish to transition into the forex space are welcome to apply. Fluent in Spanish and good communication in English. Ready to take extra miles to deliver the end results. Whats in it for you Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities within the company, whether they want to advance their technical skills or aspire to leadership in the future. Benefits: Base salary, commission structure and relocation support if needed. New office in Cancun, Mexico with health insurance and visa sponsorship. Key Skills Digital Marketing, Performance Marketing, B2B Sales, Marketing, Google Analytics, Attribution Modeling, Account Management, Affiliate Marketing, Campaign Management, negotiation, E‑Commerce, Lead Generation Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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