Customer Implementation Manager
hace 4 semanas
Mission TheCIM Team Leadplays a central role in transforming the Implementation function into a trueconsulting practice within the Customer Organization. They guide CIMs in evolving from execution-driven implementers toconsultative expertswho deliver measurable client success, efficiency, and value. As part of this transformation, the CIM Team Lead supports the Head of CIM in shifting the team from acost center to a business unit, focused on efficiency, impact, and margin optimization. Operational Excellence & Delivery Oversight Validatequotes vs. scopeto ensure services are correctly defined and aligned with client expectations. Guaranteehandover completenessbefore kickoff, verifying all key information from Sales or CAM. Drivedelivery efficiency (aim to deliver in 4 days what was previously scoped for 6, without compromising quality). Overseeproject allocation and prioritizationwithin their region. Consulting Transformation & Capability Building Coach CIMs to transition from implementation specialists toconsultant partners. Identify and addresstraining needsto build consulting, engagement, and advisory skills. Analyze performance data to identify high-engagement CIMs, document their practices, and share learnings across teams. Promote adoption ofbest practices and benchmarkingto continuously elevate the delivery standard. Performance Management & Service Value Monitorengagement scores(Gold vs. Silver) to track client performance and satisfaction. Collaborate closely withSales, CAMs, and the Solution Design team (SD)to ensure the right service positioning in proposals. Provide insight and data to support Sales inarticulating service valueand securing correct pricing. Validate service proposals for new business opportunities to ensure accurate scoping and profitability. Cross-Functional Collaboration Partner with theHead of CIMon business performance reviews, efficiency tracking, and margin optimization. Work withMarketingto highlight successful client use cases and best practices. Share insights withSales and Productteams to refine offerings and strengthen alignment between service delivery and client needs. Collaborate withCAM Team Leadsto ensure a seamless client journey from setup to adoption and renewal. Partner with theCAM and Product teamsto align onExhibitor Marketplaceadoption strategies, ensuring setup execution directly contributes to broader revenue and engagement goals. Profile & Background Strong background inimplementation, consulting, or solution delivery, ideally within a SaaS or event tech environment. Proven ability to managecomplex project portfoliosand coach technical or consulting teams. Strong business acumen — able to connect delivery quality tofinancial performance(margin, charge per day, utilization). Skilled in stakeholder communication, process design, and performance tracking. Fluent in balancingclient satisfaction, operational efficiency, and business profitability. #J-18808-Ljbffr
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Hospitality Tech Customer Success Manager
hace 3 semanas
Mexico City Shiji Group A tiempo completoA global technology company in hospitality is seeking a Customer Success Manager to build strong relationships and ensure customers maximize the value of their technology solutions. The role involves supporting customers post-implementation and driving product adoption. Ideal candidates have 3+ years in Customer Success, proficiency in hotel technology, and...
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Customer Success Manager
hace 4 semanas
Mexico City Creatio A tiempo completoCompany Overview Creatio is a global vendor of an AI‑native platform that automates workflows and CRM with no‑code tools and enterprise‑grade governance. The platform combines an AI‑first architecture, composable no‑code tools, and governance to help organizations build and scale faster. Creatio has been recognized as a Leader and Strong Performer...
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Customer Success Manager
hace 3 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 3 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 3 semanas
Mexico City Shiji Group A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
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Customer Success Manager
hace 3 semanas
Mexico City Shiji Group A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
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Customer Success Manager
hace 1 semana
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Customer Success Manager
hace 1 semana
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Customer Success Manager- LATAM
hace 3 semanas
Mexico City Onebeat A tiempo completoCustomer Success Manager – LATAM Description The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor. Key...
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Customer Success Manager- LATAM
hace 3 semanas
Mexico City Onebeat A tiempo completoCustomer Success Manager – LATAM Description The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor. Key...
