Customer Success Manager
hace 7 días
Join to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform. Key Responsibilities Client Onboarding & Adoption: Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform. Strategic Partnership: Cultivate deep, long-term relationships with a diverse range of client stakeholders, from end-users to C-level executives. Value Realization: Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment. Proactive Engagement: Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at-risk accounts to prevent churn. Growth & Expansion: Strategically manage the renewal process and actively identify opportunities for upsell and cross-sell within your client portfolio. Product Influence: Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform’s roadmap. Requirements Retail Operations Expertise (Mandatory): A minimum of 3 years of hands‑on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator. Client Engagement Background: 2‑5 years of proven experience in Customer Success, Project Management, or Implementation roles. Analytical Acumen: Exceptional analytical and problem‑solving skills, with a proficiency in data manipulation tools including Microsoft Excel, SQL, and Python. Communication & Collaboration: Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a truly customer‑centric approach. Organizational Prowess: Meticulous attention to detail and superior organizational skills, essential for managing multiple priorities in a dynamic environment. Educational Foundation: A Bachelor’s degree in Industrial Engineering or a related analytical field is preferred. Language: Fluent in English. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at Snatch UP Jobs by 2x. Get notified about new Customer Success Manager jobs in Mexico City, Mexico. #J-18808-Ljbffr
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Customer Success Manager
hace 4 semanas
Mexico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Customer Success Manager
hace 1 semana
Mexico City REKLUT A tiempo completoJob Description: Customer Success Manager Role Overview: As a Customer Success Manager, you will hold a strategic position as a trusted consultant for our clients and partners, ensuring their success with our services. This role is accountable for the growth of key accounts, managing client relationships, and developing success plans that align with...
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Customer Success Manager
hace 3 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 3 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Remote Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Customer Success Manager
hace 3 semanas
Mexico City Somewhere A tiempo completoSeeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Customer Success Manager Working Schedule: 8AM - 5PM EST Salary Range: $2500 - $3000 (the final salary will be determined by the candidate's level of experience and at the discretion of the client) The Opportunity We are seeking a highly motivated and...
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Customer Success Manager
hace 4 semanas
Mexico City Somewhere A tiempo completoSeeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Customer Success Manager Working Schedule: 8AM - 5PM EST Salary Range: $2500 - $3000 (the final salary will be determined by the candidate's level of experience and at the discretion of the client) The Opportunity We are seeking a highly motivated and...
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Remote Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Strategic Enterprise Customer Success Manager
hace 2 semanas
Mexico City Sovos A tiempo completoA global tax compliance provider is seeking a Strategic Customer Success Manager in Mexico City. This role involves managing key relationships with top accounts, ensuring customer success, and promoting product adoption. Ideal candidates will have over 5 years in customer success or account management within SaaS, with strong communication and strategic...
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Customer Success Manager- LATAM
hace 3 semanas
Mexico City Onebeat A tiempo completoCustomer Success Manager – LATAM Description The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor. Key...
