CX Delivery Manager | Proyectos Digitales
hace 2 días
We’re looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.💼 What We Offer $60,000–$80,000 MXN per month (depending on experience) Hybrid work model in Roma Norte, CDMX (1–2 days per week onsite) Growth opportunities in strategy, consulting, or regional delivery A collaborative, international, high-performance team 📋 What You’ll Do Act as the main point of contact for the client’s marketing and CX teams Lead end-to-end delivery of digital and CX projects Coordinate internal experts, external partners, and client stakeholders Run Quarterly Business Reviews (QBRs) with clear insights and next steps Understand the client’s customer data, CRM, and CX strategy Identify opportunities to improve processes, performance, and customer experience 🎯 Ideal Profile 3–5 years in a digital agency, consultancy, or marketing operations role 3+ years managing Agile projects (Delivery Manager, Product Owner, Scrum, etc.) Strong experience in client management and relationship building Advanced English (you’ll work with global teams) Excellent communication skills Organized, analytical, proactive, and comfortable taking ownership 💎 Nice-to-Have Experience with CDPs, CRM platforms, analytics, or martech tools Team leadership or vendor management Experience in commercial negotiations 🚀 Ready to take the next step? If this sounds like you, we’d love to meet you. Apply now and join a team where your work truly makes an impact.
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Senior CX Manager: Lead 300+ Frontline Team
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Mexico City Nubank A tiempo completoA leading digital financial platform in Mexico seeks a Senior CX Manager to lead a 300-member team. The role emphasizes fostering a high-performance culture and implementing operational metrics for success. Ideal candidates will possess proven leadership skills, analytical proficiency, and deep empathy for customers. English fluency is mandatory. The company...
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Especialista CX
hace 3 semanas
Mexico City Ahorra A tiempo completoEstamos buscando un Especialista en Experiencia del Cliente (CX) con un perfil analítico y técnico. No solo gestionarás la experiencia, sino que serás el arquitecto detrás de la mejora de nuestro Proyecto GPT. Tu misión será validar la calidad de nuestras interacciones automatizadas y gestionar la documentación operativa para asegurar flujos de...
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Especialista CX
hace 3 semanas
Mexico City Ahorra A tiempo completoEstamos buscando un Especialista en Experiencia del Cliente (CX) con un perfil analítico y técnico. No solo gestionarás la experiencia, sino que serás el arquitecto detrás de la mejora de nuestro Proyecto GPT. Tu misión será validar la calidad de nuestras interacciones automatizadas y gestionar la documentación operativa para asegurar flujos de...
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Delivery Manager
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Mexico City CRH Talento de IT A tiempo completoDelivery Manager Work Model: Hybrid (2 days at office) Vacation Bonus Private Medical Insurance Requirements: 4+ Years of Experience as Delivery Manager in IT Projects Experience in P&L (Profit & Loss) Key Responsabilities: This person will be responsible for the P&L and overall success of our programs in Mexico, most of which are Salesforce-related. Must...
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Delivery Manager
hace 4 horas
Mexico City CRH Talento de IT A tiempo completoDelivery Manager Work Model: Hybrid (2 days at office) Vacation Bonus Private Medical Insurance Requirements: 4+ Years of Experience as Delivery Manager in IT Projects Experience in P&L (Profit & Loss) Key Responsabilities: This person will be responsible for the P&L and overall success of our programs in Mexico, most of which are Salesforce-related. Must...
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Sr CX Manager
hace 4 días
Mexico City Talental A tiempo completoJob OpportunityWanna lead the CX team at Mexico’s most efficient Fintech Startup?You know the role: measure and improve CX metrics, optimize processes, etc. The difference? You’ll do it at Mexico’s most efficient tech company, generating over $1M in revenue per employee.You’ll report directly to the CEO and lead a team of 9 exceptional CX agents,...
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Sr CX Manager
hace 4 días
Mexico City Talental A tiempo completoJob OpportunityWanna lead the CX team at Mexico’s most efficient Fintech Startup?You know the role: measure and improve CX metrics, optimize processes, etc. The difference? You’ll do it at Mexico’s most efficient tech company, generating over $1M in revenue per employee.You’ll report directly to the CEO and lead a team of 9 exceptional CX agents,...
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Delivery Manager
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Mexico City NA-AT Technologies A tiempo completoComo Delivery Manager en NA-AT Technologies, participaras en proyectos de uso masivo con nuestros más importantes clientes.Trabajarás en conjunto con las áreas de negocio y de tecnología para la ejecución de proyectos relacionados a creación y mantenimiento de nuevos desarrollos con un amplio rango de tecnologías de última generación. Guiarás a un...
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Creative Online Marketeer
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Service Delivery Manager Core Banca
hace 7 horas
Mexico City Sophos Solutions A tiempo completoSophos Solutions es una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología, liderando proyectos que están...
