IT Service Desk Agent
hace 6 días
As a leading global food and hospitality company, we offer diverse culinary experiences and services. With the largest catering network in the aviation industry. We are looking for a Service Desk Agent to provide first-level technical support in a 24/7/365 environment. You will be the first point of contact to resolve incidents, accurately log tickets, and escalate issues when necessary. Main Responsibilities Handle support calls and emails, diagnosing and resolving technical issues. Log and update incidents in the management system. Escalate complex cases to the appropriate teams. Ensure user satisfaction through proactive updates. Manage Service Desk emails and ensure SLA compliance. Contribute to the knowledge base and document procedures. If you have strong customer service, technical support, and incident management skills, apply now Requirements Minimum 1 year’s information technology experience supporting inbound customer requests; Minimum 1 year of experience in a fast-paced help desk or customer service environment; Excellent listening, questioning, and customer service skills; #J-18808-Ljbffr
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IT Service Desk Agent
hace 4 días
Mexico City Hawthorne Gardening Co. A tiempo completoIT Service Desk Agent (630A-330P, Saturday-Wednesday) page is loaded## IT Service Desk Agent (630A-330P, Saturday-Wednesday)locations: Mexico - Field: Mexico City, CDMXtime type: Full timeposted on: Posted Yesterdayjob requisition id: R22818Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and...
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IT Service Desk Agent
hace 6 días
Mexico City ScottsMiracle-Gro A tiempo completoHere at Scotts Miracle‑Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are looking for a IT Service Desk Agent I who will join our team....
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Mexico City ScottsMiracle-Gro A tiempo completoA leading gardening company is looking for an IT Service Desk Agent I to provide frontline technical support and troubleshooting for hardware and software issues. The role involves incident management, ensuring user satisfaction, and maintaining documentation. Ideal candidates should have a high school diploma, basic troubleshooting skills, and proficiency...
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Service Desk Analyst: Quick IT Help
hace 3 días
Mexico City DXC Technology Inc. A tiempo completoA leading IT services provider is seeking a Help Desk Agent in Mexico City to be the first contact for users reporting IT incidents. Responsibilities include answering calls, creating tickets, and resolving software/hardware issues. Candidates should possess a technical degree and have at least one year of experience in customer support. Proficiency in...
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Service Desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
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service desk/ help desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk Manager
hace 6 días
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk Manager
hace 5 días
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk
hace 3 semanas
Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
