Aftersales Commercial Manager
hace 6 días
The Fixed Operations Manager serves as business partner leading Dealers to uphold the highest quality and ethical standards but making sure not to lose focus on his/her commercial profile.
Key Responsibilities:
- Closely work and support Dealers in achieving their retail parts & service sales objectives.
- Analyze Dealer parts and service operations, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans including benchmark analysis and best practices.
- Closely work and support Dealers in achieving their customer satisfaction objectives.
- Take the necessary actions to ensure Dealers deliver a quality experience to customers and support customer satisfaction initiatives and programs.
- Liaises between Nissan and dealerships.
- Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides Nissan perspective; negotiates on business related issues as required.
- Manage pricing analysis to deliver pricing recommendations and analyses.
- Minimum Requirements_
Education:
- Bachelor's Degree Business Administration, Marketing, Commercial, Finance, Industrial Engineering, or Mechanical Engineering.
Previous Work Experience:
- Marketing and Sales experience B2B / B2C.
- Knowledge in administration of databases Data Analytics / Machine Learning.
- Customer Satisfaction.
- Previous experience in after sales automotive industry is desirable.
Language:
Advanced Level of English.
Capable of traveling: 80%.
Must have:
- Have an active driving license.
- Experience managed crossfunctional projects.
- Demonstrates a positive sense of urgency.
Computer Skills:
- Microsoft Office (Excel, Word, Power Point).
Competencies:
- Always Think of the Customer
- Show Facts, Face Reality
- Be accountable, Act Proactively
- Think Outside the box
- Respect Others, Respect Society
What we offer
As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan.
Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
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Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de Mexico Mexico
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